Head of Recruiting & HR

At The Lake Estate on Winnisquam, we believe luxury is found in genuine relationships, thoughtful service, and creating meaningful experiences for both our guests and our associates. Our approach to hospitality is rooted in unassuming refined luxury where warmth, authenticity, and attention to detail define every interaction.

We are seeking an experienced Human Resources Manager to oversee the full employee lifecycle—from recruiting exceptional talent and creating an engaging onboarding experience to payroll, benefits administration, employee relations, compliance, and professional development. This is a highly visible, hands‑on role for an HR professional who thrives in the hospitality industry and enjoys being actively involved in the daily life of the resort.

You will work closely with department leaders while remaining deeply connected to our associates and day‑to‑day operations. Whether welcoming a new employee, processing payroll, assisting another department during a busy weekend, or helping resolve an employee concern, you understand that exceptional guest experiences begin with an exceptional team.

Recruitment & Hiring

Lead all recruitment efforts for hourly, seasonal, supervisory, and salaried positions.

Develop and maintain job postings across multiple recruiting platforms.

Screen applicants, coordinate interviews, conduct reference checks, and facilitate hiring decisions.

Support seasonal hiring initiatives and workforce planning throughout the year.

Coordinate payroll adjustments, new hires, terminations, benefit deductions, PTO balances, and wage changes.

Benefits & Human Resources Administration

Administer all employee benefit programs, including health, dental, vision, life insurance, retirement plans, new hire enrollments, qualifying life events, annual Open Enrollment, and employee communications.

Maintain employee personnel files and HR documentation with accuracy and confidentiality.

Administer new hire paperwork, I-9 documentation, employment eligibility verification, and employee recordkeeping.

Ensure compliance with all federal, state, and local employment laws and regulations.

Coordinate workers' compensation claims, return‑to‑work programs, unemployment claims, and employment verifications.

Maintain HR policies, procedures, and the Employee Handbook.

Track required training, certifications, and compliance deadlines.

Employee Relations & Culture

Serve as a trusted resource for associates and managers by providing guidance on employee relations, coaching, conflict resolution, performance management, and policy interpretation.

Support employee recognition, engagement, and wellness initiatives.

Training & Development

Coordinate onboarding and ongoing training programs for all associates.

Support Forbes Five‑Star service training initiatives and leadership development programs.

Assist managers with coaching, performance development, and career planning.

Support resort operations as needed, recognizing that exceptional hospitality is a shared responsibility. Lead with humility, professionalism, integrity, and a genuine commitment to helping others succeed.

Bachelor's degree in Human Resources, Business Administration, Hospitality Management, or a related field preferred.

Minimum of five years of progressive Human Resources experience, preferably within a luxury hotel, resort, restaurant, private club, or hospitality environment.

Experience using Paylocity for payroll processing and HR administration strongly preferred.

Strong knowledge of employee benefits administration, including health and welfare plans, retirement plans, annual Open Enrollment, COBRA, employee leave programs, and vendor coordination.

Comprehensive understanding of federal and state employment laws, payroll administration, and HR best practices.

Experience recruiting, onboarding, and retaining both seasonal and year‑round employees.

Excellent organizational, communication, interpersonal, coaching, and relationship‑building skills.

Ability to manage multiple priorities while maintaining exceptional attention to detail.

Collaborative, hands‑on leadership style with a willingness to support operational needs beyond Human Resources.

Proficiency in Microsoft Office and Human Resources Information Systems (HRIS).

Passion for luxury hospitality and creating an exceptional employee experience.

Ability to occasionally work evenings, weekends, or holidays as business needs require.

As our Human Resources Manager, you will play a vital role in cultivating a workplace where employees feel valued, supported, and inspired to deliver exceptional hospitality.

If you enjoy building relationships, developing people, and being an active part of a close‑knit team, you'll feel at home at The Lake Estate.

Together, we are building one of New Hampshire's premier luxury resort destinations with a commitment to excellence, personalized service, and a culture that reflects the warmth, authenticity, and understated elegance of our Estate.

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