Customer Service Officers

Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture.
Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.
The Client Service Specialist (CSS) directly supports healthcare payers, leading meetings and coordinating with stakeholders to deliver operational goals. This role requires strong project management and technical skills to implement solutions across the breath of Zelis Payments and Communications product offerings, drive process improvements, and ensure clear, ongoing communication. The CSS adapts to client needs, sets expectations, and serves as a trusted partner in both project execution and problem-solving.
Guide clients toward optimal product configuration, collaborate to align on delivery timelines and manage each interaction with a solution and service-oriented mindset.

Serve as a technical expert, offering specialized guidance and solutions to enhance Payer Experience.
Maintain comprehensive knowledge of Zelis offerings, production fulfillment processes, healthcare enrollment procedures, and payment optimization strategies.
Apply technical troubleshooting skills to resolve complex issues involving client mapping and data ingestion

Client Advocacy & Training:
Deliver training sessions, as needed, to support client success.

Independently manage daily casework, ensuring timely resolution and continuous progress on long-term milestones across multiple client projects.
Oversee and update project milestones to support ongoing client success.
Communicate proactively and thoroughly with Payers, managing the overall service experience.

Identify and communicate potential barriers, proposing both immediate and long-term solutions for technical changes.
Data Analysis & Insights:
Analyze complex data sets and business rules to deliver actionable insights that support client objectives.
Ensure accurate translation of complex data into client-facing materials, demonstrating deep expertise in healthcare industry practices, claims communications, payment processing, and ID card production.

Bachelor's degree preferred

• 2-3 years of experience in client service and business analysis, preferably within healthcare or financial services.
• Experience in requirements gathering, root cause analysis, business rule configuration, and software configuration testing.
• Proficiency with Jira and/or Salesforce preferred
• Demonstrated experience as a relationship or client service manager, implementation/project manager, business process consultant, or sales engineer.

Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.
In-office work and activities vary based on work and team objectives in accordance with Company policies.
S. office are generally preferred to support collaboration when needed. Our hybrid approach is flexible, and in-office presence is guided by team and business needs rather than a fixed weekly schedule.
All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.

Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email View email address on click.appcast.io.