Head of Restaurant & Bar Operations

ABOUT TC RESTAURANT GROUP: TC Restaurant Group is an innovative restaurant and hospitality company, partnering with the biggest stars in country music to bring world-class entertainment and dining to Downtown Nashville. Jason Aldean’s Kitchen + Rooftop Bar

Morgan Wallen’s This Bar & Tennessee Kitchen

The Operations Manager shares the responsibility of overseeing the complete venue in regard to staff management, money management, reporting, sales goals, inter-office communications, and must always uphold company policies and procedures. The Operations Manager assists in recruiting, interviewing, hiring, training, and evaluating personnel as well as developing and motivating all staff to attain proper standards of performance. Additionally, the Operations Manager answers patrons' questions, addresses and resolves any complaints, and is responsible for inspecting the venue, inside and outside, for cleanliness, compliance, and overall appearance.

Operation Managers are expected to work between 40-50 hours weekly, with an average 5-day work week. Schedules are tentative and hours expected can be dependent on business levels, special events, holidays, etc.

Provide a friendly, personal demeanor with a willingness to interact

Proudly delivers a quality Guest’s experience in a fun and friendly atmosphere

Ability to work safely and prevent personal injury

Continually strive to develop the staff, including Floor Supervisors, in all areas of managerial and professional development

Assists with the recruitment and training of staff (training, developing, testing, and coaching)

Utilize effective time management and exhibit excellent follow up skills

Accurately forecast staffing needs to ensure optimum customer service

Ensures that private events, catering, and banquets are successfully executed

Control cash and other receipts by adhering to cash handling procedures

Ensure that all equipment is kept clean and in excellent working condition through personal inspection and by following the venues preventative maintenance programs

Ensure that all products are received in accordance with the venues receiving policies and procedures

Oversee and ensure that employee performance appraisals are completed in a timely manner

Fully understand and comply with all federal, state, and county municipal regulations that pertain to health, safety, and labor requirements

Ensures nightly and/or weekly opening and closing side duties are followed

Fill in where needed to ensure guest service standards and efficient operations, including opening, and closing duties

Provides administrative support

Responsible Alcohol Management

Comply with all safety and health department procedures as well as Company and/or departmental policies/procedures

IN ADDITION TO THE AFOREMENTIONED ESSENTIAL JOB FUNCTIONS, THE OPERATIONS MANAGER WILL BE EVALUATED ON THE FOLLOWING LEADERSHIP QUALITIES:

Quality of work

Adherence to Policy

High School Diploma or equivalent required

• 3-5 years of experience in the entertainment industry working in a high-volume restaurant/bar
• Proficient in Windows Office, Microsoft Office

Knowledge of POS and back office reporting systems

Knowledge of profitability analysis and budgeting, cost of sales, payroll management

Knowledge of bar/restaurant operations, fine dining procedures, and beverage service

Knowledge of purchasing, receiving, inventories and cost controls as it applies to bar product

Knowledge of state and local laws as it applies to liquor, labor, and health code regulations

Ability to work as a team, stay organized, handle various projects at one time, lead others, delegate

Ability to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the general public

Ability to speak to guests fluently regarding the food, beverage, and overall concept

Ability to write reports, business correspondence and procedure manuals

Ability to maintain personal integrity

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Must be able to read the computer monitors

Must be fluent in both written and spoken English language

Must be able to move quickly through work and set the pace in the office and/or venue

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Small to Medium office environment
• Personal/ shared desk space
• Office, bar, lounge, and restaurant
• 5-25% Local Travel
• Work varied shifts to include days, nights, weekends, and holidays
• Operation Managers are expected to work between 40 to 50 hours weekly. Schedules are tentative and hours expected can be dependent on business levels, special events, holidays, etc.

TC Restaurant Group is an Equal Opportunity Employer.