Head of Operations & Business Management

Our team has developed a robust culture of safety, professionalism and commitment to Diversity, Equity and Inclusion (DEI). Transdev provides a broad range of services for the client’s autonomous driving testing and development efforts.

The Operations Manager acts as the Transdev operations liaison working with the client’s and Transdev employees. They evaluate and interact with the vehicle drivers and their Operations team, including coaching, mentoring, disciplinary, hiring, and termination as necessary. They are accountable for shift performance and compliance with processes, training, and system emergency responses. The manager assures coordination with other shifts and drives process improvements. Acts as an intermediary between the Senior Operations Manager and the shift Operations Supervisors.

Holidays: 6 days

401(k) retirement plan, medical, dental and vision, life insurance, short‑term disability, voluntary long‑term disability

Supervise the daily activity of the Operations Supervisor (OS) to ensure efficient operation of the shift

Drive special projects and program completion assigned by the Senior Operations Manager (SOM)

Communicate clearly with the different stakeholders, both Transdev management and the client accordingly

Support client’s operations leadership team in daily operations management of dispatch, including mission assignment, leading meetings, and communicating with internal and external stakeholders

Ensure compliance throughout the site to global process standards and work on continuous improvement initiatives

manage and administer the performance‑based pay program for all subordinate employees. inform other management personnel regarding operational/personnel problems as appropriate and offer ideas towards resolution

Ensure daily operation processes are conducted as expected, including, but not limited to: assignments, start of shift egress, out of office management, pre‑briefs and debriefs

Respond to service problems including outages, rerouting, accidents and incidents with the goal of restoration of interrupted service and testing; support drivers in preparing accident reports including post‑accident drug and alcohol testing according to policy

oversee daily operations and coordinate activities of program; Maintain routine records and perform a variety of clerical work activities related to the property operation

Bachelor’s degree from an accredited university or 2+ years of operations experience leading teams

Degree in Engineering, Operations, or a related field is a plus

Knowledge of service area and ability to read a map/digital map directions

Ability to use a computer to generate reports and schedules

Ability to supervise others and make quality business decisions regarding operations

Ability to read, understand, and interpret system operating rules, regulations, policies, phases and routes

Travel up to 20% of the time

Must be on call and responsive for 24/7 operations

Work flexible schedule/shift/work area, including weekends, nights and/or holidays including standing and walking for up to 10 hours during shifts

Majority of work is accomplished indoors and in air conditioned or well‑ventilated facilities

Work is occasionally accomplished in an office or in a cubicle space equipped with a computer

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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Job Type: Full Time