Customer Service Officers
Trispoke managed services
Job Title: Client Service Specialist
Contract
As a successful member of Commercial Operations, you will be asked to meet and exceed department service and quality standards, while maintaining consistent levels of communication with external customers and colleagues. Specialist will perform root cause analysis to identify potential solutions and process improvement opportunities for recurring service issues. In addition, they will support the implementation of solutions that will ultimately improve Service Level, decrease operational effort, and increase the overall client experience.
Serve Cash management, ACH and Commercial Card customers via request received by telephone, Chat or email.
Independently service both internal and external customers on a wide variety of Commercial Card, ACH & cash management products, services and technical issues through all incoming channels.
Partner with various operational support staff in the reconciliation of client problems while attempting to limit future occurrences.
Proactively advise management of impending problems or obstacles to meeting service standards.
5 Years of customer service and Call Center experience; Excellent phone communication and listening skills
Computer proficiency and acumen
High School (GED Equivalent), Bachelor's Degree preferred.
Riverside for training and the job
Hours Monday - Friday
10:30am - 7pm after training, hours subject to change due to business needs
#ClientService #ClientServiceSpecialist #CustomerService #CustomerSupport #CommercialBanking #BankingOperations #BankingJobs #CashManagement #ACH #CommercialCards #TreasuryManagement #CallCenter #CallCenterJobs #TechnicalSupport #ClientRelations #CustomerExperience #RootCauseAnalysis #ProblemSolving #ProcessImprovement #Reconciliation #Operations #FinancialServices #BankingCareers #CustomerSuccess #RhodeIslandJobs #RIJobs #RiversideRI #OnsiteJobs
Vacancy posted 2 days ago
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