Full-Time Administrative Position - Bilingual

The Warranty and Repair Administrative Assistant is responsible for maintaining positive working relationships with all assigned Builder or homeowner accounts to meet any warranty, contractual, or approved customer retention needs. He/She will remain in constant communication with our external customers in the field, as well as our internal customers in the office and in the field. A keen attention to detail is required and the candidate must be one who is comfortable providing frequent follow-up between all points of contact. A strong passion for meeting deadlines is required as he/she must ensure that all work is entered accurately and on time per the assigned builders' requested installation dates. Knowledge of the flooring industry is not required but is highly preferred.

This will entail being trained on and understanding several flooring exclusive software applications and basic computer software understanding. He/She will be using software for billing, paperwork processes, scheduling repairs, and working in a consistently changing environment.

RESPONSIBILITIES: The ability to read builder specifications and to multi-task and maintain accuracy during data entry is critical.

Specific skills required include data management, mathematical computation, and analysis and communication skills

Able to to learn and adapt to various flooring specific software platforms

Respond to customer concerns regarding warranty issues, repairs, and material

Resolve problems that arise during or after installation

Monitor and track all orders to ensure accuracy, completion, job costing and billing

Provide feedback to resolve discrepancies and eliminate order processing errors

QUALIFICATIONS: Strong in mathematical computation

Basic understanding of Microsoft applications and file storage

Able to multi-task in a fast-pace environment

BENEFITS: Eligible to participate in group health, dental & vision insurance plans after 60 days full-time employment

Supplemental life, accident, cancer and short-term disability insurance available after 60 days full-time employment

401(K) with company match from first day of employment

Paid Time Off (PTO) from first day of employment

Myrtle Beach, South Carolina, United States

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