Head of Operations Management (m/w/d)

What's in it for you...

• Insurance enrollment available from DAY 1!
• Paid time off available from DAY 1!
• Holiday pay available from DAY 1!
• 401(k) enrollment after 30 days!
• Hotel and travel discounts at worldwide destinations!
• Professional development and promotion opportunities!

About this job...
The Operations Supervisor is responsible for overseeing the day-to-day operational functions of the hotel to ensure seamless guest experiences and efficient internal processes. The role acts as a central point of coordination between departments, including Front Desk, Housekeeping, Food & Beverage, and Maintenance to maintain service standards, optimize workflow, and address operational challenges in real time.
What you'll be doing...

Supervise the daily operations of the Front Office, Housekeeping, and Food & Beverage departments to ensure exceptional guest service, operational efficiency, and compliance with Hyatt brand standards.
Lead, coach, train, and motivate associates while fostering a culture of teamwork, accountability, and service excellence.
Ensure guest rooms, public spaces, lobby areas, meeting spaces, and food and beverage outlets are clean, well-maintained, and operating in accordance with brand standards.
Resolve guest concerns, complaints, and service recovery situations promptly and professionally to maximize guest satisfaction and loyalty.
Conduct regular inspections of guest rooms, public areas, and food and beverage outlets, implementing corrective actions and retraining when necessary.
Support staffing efforts by assisting with scheduling, training, performance management, and ensuring adequate coverage across operational departments.
Monitor inventory levels for guest supplies, linens, cleaning products, market items, and food and beverage products, ensuring appropriate stock levels and cost controls.
Ensure the accurate handling of cash, credit card transactions, guest accounts, and hotel assets while maintaining the confidentiality of guest information.
Serve as Manager on Duty (MOD) as assigned, responding to operational issues, guest needs, safety concerns, and emergencies.
Promote effective communication and coordination between departments to ensure seamless hotel operations and achievement of guest satisfaction goals.
Ensure compliance with Hyatt standards and all federal, state, and local regulations related to safety, security, sanitation, food handling, and hospitality operations, while performing other duties as assigned.
Complete other duties as assigned by Management.
Requirements...
Experience & Education:

• Associate or bachelor's degree in Hospitality Management, Business Administration, or related field (preferred)
• 1-3 years of Supervisory experience in hotel operations or a hospitality environment (Front Office, Housekeeping or Rooms Operations preferred)
• Knowledge of Hyatt brand standards and hotel property management systems (preferred).
• Strong leadership, guest service, communication, and problem-solving skills.
• Ability to work flexible schedules, including nights, weekends, and holidays.

Communication:

Excellent verbal and written communication skills, including strong diplomacy skills with focus on problem solving
Strong administrative skills with proficiency in Microsoft Office systems
Must be able to speak, read, and write in primary language used in the workplace
Physical:

• 8+ hours per day; stand, sit, and walk frequently throughout the workday
• Lift, lower, push, pull, and maneuver up to 30 pounds occasionally

About First Hospitality...
Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality's strategic vision is to create value for all through excellence and an openness to doing things differently.
First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee's differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.