Head of Programme Management

Program Coordinator for Delaware Program and ServicesWilmington, DE 19804OverviewPosition Type: Full Time Job Shift: Day Education Level: 4 Year Degree Category: Nonprofit - Social ServicesDescriptionThe Program Coordinator works in collaboration with the Residential Director and Team Leaders to ensure the effective and efficient management of daily programmatic operations for the Delaware residential homes. In particular, the Program Coordinator coordinates person centered services to individuals supported, as well as all other formal and informal support available to the individual in their home, Day Program, and their community. The Program Coordinator partners with the Team Leader to co-manage an assigned home, and to provide supports to the Direct Support Professionals, to assure programmatic integrity in adherence to the Division of Developmental Disabilities Services (DDDS) provider standards.Maintains on-going Outlook Calendar to include home QA visits to homes to include weekend hours and hours outside of 9 AM to 5 PM on weekdays. Attends Person Centered Planning meetings and Team Meetings to monitor and maintain the responsibility of responding to related to the above monitoring in their Caseload;Attends, maintains and responsible for all associated follow up for pre planning meetings.Provides effective training, mentoring supervision and monitoring DSP as pertaining to documentation of individual outcomes as per their respective PCP.Review Personal Spending Records (PSR) for the individuals monthly to ensure the agency is meeting the DDDS provider standard. This includes reviewing all documentation in Therap as it relates to uploading receipts, cash on hand, banking deposits and withdrawal of the Individuals community bank accounts. Conducts Annual Site-Specific Trainings for all DSPs in the Caseload to ensure compliance with DDDS Provider Standards, and thereafter as needed especially when we have a new employee or a staff assisting to cover open shifts. Provides support to Direct Support Professionals, especially on quality-of service notes/documentation, to enable timely billing in THERAP.CI offers these positions the opportunity to work a hybrid remote/in person schedule and limited benefits. QualificationsMinimum Qualifications:Bachelor's Degree and 3 – 5 years' work experience with individuals with disabilities; Work experience preferred in one of the following areas: Human Services, Special Education, Social Work, Psychology or Social Rehabilitative Services with people with disabilities preferred or as required by the State of Delaware;Knowledge of division rules, regulations, and policies concerning care, treatment, and rehabilitation in community settings. Knowledge of principles, methods, devices, and techniques involved in case management, analysis, development, and implementation of programs for people with intellectual disabilities and mental health challenges.Working knowledge and experience with on-site residential programs;Valid local driver's license with good driving record along with valid and reliable transportation;Ability to read, write, speak, understand, or communicate in English sufficiently to perform the duties of this position.Implementation skills and communicates plans for services while meeting all regulatory requirements;Ability to draft and analyze reports dealing with the assigned caseload; Ability to maintain records and files and the ability to learn and utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units;This position may be eligible to participate in a hybrid (partial tele-work) model upon approval by the Managing Director. A minimum in-office presence is required. All employees of Community Interactions, Inc. are required to successfully complete pre-employment physicals, including drug testing, as well as Nationwide and local criminal background checks as dictated by licensing bodies, regulations and/or our insurance carrier. A criminal record will not necessarily disqualify a candidate. A criminal record will not prohibit employment.