Order Processor / Inside Sales
Phihong
About the Role
We are seeking a skilled and proactive Sales Coordinator to join our team in Fremont. In this role, you will act as the liaison between our customers (especially top-tier accounts) and internal teams (production, supply chain, logistics, etc.). You will manage order flow, track shipments, and ensure timely delivery, while maintaining high standards of service and communication.
Key Responsibilities
Receive, process, and monitor customer orders from initiation through fulfillment
Coordinate with Asian-based factories / production teams to confirm production schedules, capacity, and shipment timelines
Liaise with freight forwarders, customs brokers, and logistics vendors to arrange transport, track shipments, and resolve shipping issues
Communicate order status, delays, or quality issues proactively to customers and internal stakeholders
Prepare regular reports on order status, shipment performance, and inventory/demand forecasts
Assist sales team with client inquiries, quotations, order amendments, and follow-ups
Maintain accurate data in CRM / ERP systems (e.g. orders, shipment logs, customer communications)
Collaborate cross-functionally with sales, operations, quality control, and finance teams
Continuous improvement: identify process bottlenecks and propose improvements
Qualifications / Requirements
- Bachelor's degree (Business, Supply Chain, International Trade, or related field preferred)
- 1-3 years' experience in sales support, order management, or customer service in a manufacturing or import/export environment
- Excellent attention to detail, strong organizational skills, ability to multitask
- Effective verbal and written communication skills
- Bilingual: fluent in English and Mandarin (speaking and writing) - required
- Comfortable interacting with diverse internal and external stakeholders (international suppliers, logistics, clients)
- Proficiency with MS Office (Excel) and experience with CRM / ERP systems
- Ability to prioritize tasks and manage under tight deadlines
- Problem solver: able to troubleshoot shipment, quality, or order issues
Preferred Qualifications
Experience with international shipping, customs, Incoterms
Familiarity with supply chain planning / demand forecasting
Previous experience working with Asia-based production / supply chain
ERP / logistics software experience
Compensation & Benefits
- Competitive base salary + performance-based bonus or commission
- Health, vision, dental insurance
- Paid time off, holidays
- 401(k) / retirement plan
- Professional development opportunities
About Phihong
Phihong is a global leader in the development of world-class power solutions, with annual revenue of $400+ Million. A leading supplier of power adapters, power supplies, Power-over-Ethernet products, and electric vehicle chargers, Phihong proudly serves OEMs in the medical, datacom, telecom, personal electronics, industrial, and networking markets, and has a truly global reach with design labs, manufacturing facilities, and sales support centers in California, New York, The Netherlands, China, Japan, and Taiwan.
Phihong is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
This is a fully onsite position located in Fremont, CA; Monday- Friday from 10 am to 7 pm.
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