Head of Programme Management

Job Description This is a remote position.
Juice Marketing is a Seattle-based Creative Production House specializing in branded merchandise, web development, and video production. We thrive on being enthusiastic, authentic, and real while providing creative solutions to help clients tell their brand’s story. Creativity flows through our halls…and you never know what interesting project is developing on any given day. Juice Marketing is seeking a Program Manager to join our team.

If you're energized by owning the full picture on your accounts, from strategy and financial health to product development and client relationships, and you take smart risks while staying calm under pressure, this could be the right opportunity for you.

Serve as the primary point of contact and account leader for multiple client programs at once, owning each program's strategy and execution from start to finish

~ Lead the team supporting each account by managing timelines, delegating tasks, and making sure every piece fits together

Own the financial health of assigned accounts, including P&L management, monthly reporting, billing and invoicing accuracy, and profitability adjustments
Guide product development from concept through launch, using past sales history, inventory data, and trend analysis to shape recommendations for what goes into each client's program

• Manage contract execution and ensure ongoing alignment with client agreements
• Direct marketing calendar planning and creative execution, partnering with internal teams to bring client-specific strategies to life
• Create account-specific policies and standards for customer service, client expectations, and site FAQs
• Build and maintain strong working relationships across vendors, customers, and internal teams, communicating clearly with each
• Travel periodically to support client accounts and business reviews, typically once to twice per quarter (up to 25% travel)
• Track and report on program performance metrics and financial outcomes, adjusting course as client needs shift
• Have experience in account or program management, ideally within promotional products, advertising, or a closely related/transferable field
• Be comfortable owning multiple client accounts and programs simultaneously without losing sight of the details on any one of them
• Bring a resourceful, self-starter mindset, comfortable figuring things out without specific direction and adjusting quickly as priorities shift
• Take calculated risks rather than defaulting to risk-averse decisions, while remaining calm under pressure
• Have a strong understanding of, or the ability to quickly learn, the promotional products/merchandising industry, including sourcing and product development
• Be comfortable using Microsoft Office Suite and project management tools such as Asana, ClickUp, Monday, or Smartsheet, along with Excel and Shopify
• Be willing to travel periodically to support client accounts (roughly twice per quarter, up to 25% travel)

Health, Dental, and Vision benefits plan
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