Referral Coordinator - Flex - Weekends

Care Coordinator
We're different than most primary care providers. The Care Coordinator is a highly visible customer service and patient-focused role. They work directly with the organization's patient population and their families to authorize, schedule, and ensure completion of patient visits with specialty care. This includes working with insurance representatives and outside vendors, arranging transportation, communicating with physicians, clinicians and other medical personnel, and any other entities necessary for successful completion of approved referrals.
Serve as primary point of contact for incoming and outgoing patient referrals. Facilitates communication, collaboration, and coordination of care. Coordinating appointments, referrals, transitions of care between primary care, specialists, hospitals, and other healthcare settings, ensuring seamless transitions and continuity of care.
Uses web-based insurance platforms to generate referral authorizations.
Follows all referrals through to completed appointment and obtains all documentation related to appointment, uploading into organization's medical record system for physician review prior to PCP follow-up appointment.
Addresses referral-related phone calls from patients, providers, etc. Completes and addresses phone messages in a timely manner.
Provides extraordinary customer service to all internal and external customers.
Knowledge of medical terminology, CPT, HCPCS and ICD coding desired
Able to exercise proper phone etiquette.
Ability to navigate proficiently through computer software systems & use technology.
Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, database, and presentation software.
Spoken and written fluency in English; bilingual preferred.
Flexible to work evening, weekends and/or holidays as needed
High School diploma or equivalent required
A minimum of 1 year of referral experience in a healthcare setting required.
Experience with web-based insurance sites and obtaining referrals/authorizations for multiple payors preferred.
Experience with Web IVRs and obtaining referrals/authorizations for multiple payers strongly preferred
Medical Assistant certification preferred
17.0 - $24.26 Hourly
The posted pay range represents the base hourly rate or base annual full-time salary for this position. This position may also be eligible for a bonuses or commissions.
Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We're growing rapidly as we seek to rescue more and more seniors from inadequate health care.