Head of Strategy & Business Operations, Work Management

Operations Strategy Execution Manager

As an Operations Strategy & Execution Manager you'll conduct detailed assessments of our current operation process on an ongoing and regular basis. You'll work with various departments to enhance and streamline the operations process for AmeriHome. You'll participate in managing various vendors, addressing reporting needs, and leading user acceptance testing on different applications.

Map end-to-end workflows (source docs, field source, impacts to other roles, alerts, business rules etc.). Identify opportunities to streamline process, reduce cycle times, improve ILQA and QC quality.

Identify opportunities between operations and training team (Gap analysis). Coordinate application release impacts with the Training team; Enhance user experience with Encompass and implement permanent fixes for workarounds. Identify risks in our process (HMDA, CFPB, TRID etc...). as needed for management meetings. Act as a liaison between operations and BSA/BI.

5+ years of related experience in Process Analysis, Process Ownership or similar field.

High school diploma required; Bachelor's degree in related field preferred.

Intermediate knowledge of residential mortgage industry in Correspondent or Retail Lending including; sales, operations, capital markets and/or other residential mortgage products and services.

Entry level knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.

Intermediate to advanced experience with Microsoft SQL Server and Excel VBA.

Intermediate to advanced experience with mortgage software (Encompass).

Advanced speaking and writing communication skills.

In addition, the role may be eligible for annual bonus/incentives earned.

We offer all the important things you'd want - like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands‑on experience to help grow your career!

AmeriHome Mortgage is a Western Alliance Bank company. Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide, Western Alliance Bank includes six legacy bank brands - Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank and Torrey Pines Bank - that remain part of the company's heritage.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email View email address on click.appcast.io will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.

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