Head of Client Support Services

Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. This role is eligible for an incentive target of up to 10 %, based on the achievement of individual and company performance objectives in accordance with the current terms of the incentive program which are subject to change.

Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.

• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

The Supervisor Onsite Services leads a team and oversees all Onsite services (KeepStock - our customer managed inventory solution) within a specific geography and customers. Ensure execution of the onsite services activities through demonstrated leadership in the areas of talent excellence, customer service, sales growth, and cost to serve.
KeepStock Management/Leadership:
Coach a team of 4-9 Onsite Representative and Specialists to maintain customer accounts within in a geography or customer and stock and organize products on time using essential tools and metrics
Financial Performance/Resource Management:
Manage KeepStock projects in the service geography focused on improving productivity and profitability of the KeepStock offering.
Ensure proper solutions and resources are being offered/deployed to customers.
Partnerships to influence Growth:
Partner with the sales team, providing expertise in Keepstock offer to help sales team to exceed incremental sales growth expectations to meet Return on investment for KeepStock sites.
Maintain customer relationships and partner with the sales & branch teams to identify and address service opportunities.
Be a strong KeepStock advocate by building an internal network with local Customer Service, Sales, Supply Chain and Consulting collaborators

3+ years relevant experience of retail, manufacturing or industrial business experience ideally with some leadership experience.

• Understanding of financial and economic concepts to perform the P&L tasks.
• Experience building and sustaining partnerships and teams.
• Strength in process improvement, ownership and control and project management.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.

#