Head of Supply Chain & Business Operations

At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise of the products we distribute and the technical services we perform with a sense of individual pride and company spirit. Throughout your career with DXP, we will encourage and empower you to take an active role in identifying and driving your development, so you feel total confidence in your ability to achieve ongoing success. We aspire to be the best solution for the Industrial customers' needs for MROP products and services through our Innovative Pumping Solutions, Metal Working, Supply Chain Services and Service Centers.

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The Director of Operations will manage DXP Service Centers, overseeing operations and profitability with full P&L responsibility. Implement process improvements, track performance using KPIs, and manage budgets to enhance profitability. Support regional goals, develop growth strategies, provide staff direction, and handle recruitment and administrative tasks.

Responsibilities of the Director of Operations include, but are not limited to:

• Plan and monitor the day-to-day running of business to ensure smooth progress
• Regularly evaluate the efficiency of business procedures according to organizational objectives and apply improvements
• Manage procurement processes and coordinate material and resources allocation
• Oversee customer support processes and organize them to enhance customer satisfaction
• Review financial information and adjust operational budgets to promote profitability
• Revise and/or formulate policies and promote their implementation
• Manage relationships/agreements with external partners/vendors
• Evaluate overall performance by gathering, analyzing and interpreting data and metrics
• Qualifications of the Director of Operations include, but are not limited to:
• Proven experience as Director of Operations or equivalent position
• Knowledge of industry's legal rules and guidelines
• In depth knowledge of diverse business functions and principles (e.g.,

supply chain, finance, customer service etc.)

• Working knowledge of data analysis and performance/operation metrics
• Familiarity with MS Office and various business software (e.g., ERP, CRM)

#Working Conditions: Office environment, shop and field

Training/Certifications: N/A

Shift Time/Overtime: 7 am - 4 pm - Overtime when needed

Travel: Occasional regional travel to branch facilities and customer locations

Education: BSc/BA in business administration or relevant field; DXP offers a comprehensive benefits package for full-time regular employees, normally working a minimum of 30 hours per week, including: medical, dental, vision, flexible spending account, paid holidays, life and disability insurance, and additional supplemental benefits.