Client Service Support Rep

The Client Advisor acts as a trusted ambassador of the brand, responsible for delivering best-in‑class client service while achieving individual sales goals. This role focuses on cultivating meaningful client relationships, leveraging product expertise and selling ceremonies, and contributing to boutique performance through a strategic, client‑centric approach.

Build, manage, and grow a personal client portfolio with a focus on retention, reactivation, and lifetime value

Achieve and exceed individual Sales Goals and Key Performance Indicators (KPI) including, Individual Sales Volume, Units per Transaction (UPT) & Average Dollar per Transaction (ADS)

Act as a brand ambassador both within and beyond the boutique environment

Ensure a welcoming client focused environment, which includes offering best in class service, in person, over the phone and through electronic communication

Strategically develop and nurture a local and international client base through personalized outreach, appointment setting, and consistent follow‑up

Leverage deep product knowledge and brand storytelling to create meaningful, memorable client experiences through the details and stories of our products

Problem solve in partnership with leadership team to ensure that each client issue is accurately resolved to the benefit of the business

Support floor moves, merchandising, visual merchandising, and housekeeping as needed

Help locate merchandise at other Boutiques for clients, accurately process charge‑send sales per Company guidelines

Responsible for individual stock assignments, including organizing stock on floor and in the heart of the house

Participate in all inventory and cycle counts and protect the assets of the Boutique through understanding and following operating procedures

Assist in packing or wrapping customers’ merchandise, when necessary

At least 3 years of Retail Sales and Client Service experience, preferably in a luxury consumer goods environment

Strong drive for business results with a passion for creativity, fashion and the brand

Provide outstanding customer service including in person, over the phone and through electronic communication

Ability to work varied hours/days, including nights, weekends, and holidays as needed

Ability to operate all equipment necessary to perform the job, including phone systems, cash register, sensor‑tag remover, computers, and all other office equipment.