Full Time Overnight MOD

DoubleTree by Hilton London Angel Kings Cross

Contract type: Permanent

Hours: Full Time

250, up to £1000 cash incentives when referring a friend to come and join our team - T&C’s apply

Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.

Meals provided whilst on shift

Discounted / Free use of leisure facilities – “Hotel specific”

Stays in our hotels at discounted prices or

Even free stays in our hotels as one of our rewards & recognition incentives,

Opportunities for your personal development within the Hotel Group Brand Portfolio

Fully funded apprenticeships – T&C’s apply

Annual Holidays entitlements inclusive of Bank Holidays

Opportunity to buy additional holiday entitlements

A passion for delivering exceptional levels of guest service

Ability to work morning, afternoon/evening, and weekends

Deliver exceptional customer experiences all the time

Is the Duty Manager role for you for you, do you have you the skill set and experience to take on this role? Klarent Hospitality are recruiting for a Duty Manager

We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio, we pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.

As Duty Manager, you will work closely with guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby

A Duty Manager is responsible for managing the first impressions of our guests

Engage Guests in conversation and provide general assistance

Manage, record, and resolve promptly all guest complaints

Meet and greet VIP guests and major corporate clients upon arrival

Coordinate the services and special facilities provided to long-stay guests

Stay current with all hotel products, services, policies, and emergency procedures

Handle, record and follow through with management issues or emergencies that arise

Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.

DoubleTree by Hilton London Angel Kings Cross is just steps from a variety of shops, specialty boutiques, restaurants and bars and is the ideal base from which to explore the city of London. Pancras rail stations. Our Angel Kings Cross hotel is the perfect location to access London’s high-fashion stores, financial district and business design district. Visit the West End Theatre District and explore Islington’s local theatre scene including Wells Ballet and Theatre. Watch a game at Emirates Stadium, home to Arsenal Football Club.

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