Payroll Administrative Professional

Provides general administrative and clerical support to the location following standardized processes and procedures. Utilizes various computerized systems and software to perform tasks. Answers telephone and assists call or routes call to appropriate person. Sorts and opens mails, orders office supplies, and maintains files.Disburses cash from Petty Cash Fund, collects receipts and other required documentation for use of petty cash, reconciles cash expenditures to balance fund monthly, and submits required documentation to Accounts Payable for replenishment of fund.Removes payments and documents from Lock Bock, enters required information in cash log, completes deposit slip and deposits funds in bank, and faxes/emails deposit information and receipt to designated person.As requested or from approved list, enters required information into designated system in order to create Purchase Orders. Maintains spreadsheet record of usage of consigned inventory; creates purchase orders in designated system as inventory is used; reconciles available consigned inventory to usage spreadsheet, and reconciles invoices to purchase orders for consigned inventory.Processes extended warranty claims in accordance with established procedures and processes to include reviewing individual product warranty information in order to complete appropriate vendor’s warranty documents. Calculates piece rate payments due in accordance with piece-rate program and gathers data relating to spiffs payments due in order to complete spreadsheet for routing for entry by corporate personnel.Responsible for timely and accurate completion of billing activities and related reports. Ensures that all billing inquiries are researched and resolved quickly using approved training techniques.Responsible for timely and accurate completion of accounts receivable activities including, but not limited to, printing invoices and mailing to customers, calling on accounts with balance owed, collecting cash/check/credit card payments and deposits made timely, and related reports.Responsible for membership activities including filing agreements, calling on customers to schedule visits, generating monthly reports, and handling the Ad Builder website.Emails/faxes new-hire documentation and other required forms and documents to payroll or designee.Generates various systems reports in order to document updated status of activities and complete required fiscal close forms for month, quarter, and year-end close. Follows SOX procedures to ensure all required files and documents are in place and correct.Desired Skills and Qualifications:High school diploma or equivalent with 2+ years' experience in general clerical or accounting clerkKnowledge of generally accepted administrative practices and proceduresAbility to learn and follow company process and procedures, including the fundamentals of human resource related record keeping and record retentionAbility to maintain confidentiality of human resource and other sensitive dataAbility to work well under pressureAbility to meet deadlines consistently with high levels of attention to detailCapable of dealing with stressful situations and unhappy customersAbility to learn and follow company process and proceduresAbility to multitask in a busy work environment and to organize and manage multiple prioritiesExcellent customer-service, verbal and written communication, and interpersonal skillsExperience or training the use of computers and related systems in an administrative office environmentWorking knowledge of Microsoft Word, Excel and Outlook software applicationsEffective communication skills to communicate with customer and to resolve customer issues, complaints, or concernsAbility to communicate with co-workers and customers in a pleasant, business-like, and customer focused manner. Ability to communicate with a diverse customer population.Ability to work effectively in both a team and an independent environmentMinimum Experience: 2+ years Minimum Education: High School Diploma/GEDService Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process.