Head of Service Management

Upper Crust Food Service is a premier hospitality partner delivering high-end, chef-driven dining solutions to over 750+ partners nationwide. While our footprint is expansive, we have intentionally maintained a culture that is small enough to care deeply for our employees and clients. We deliver elevated restaurant-quality culinary experiences, and a hospitality-first culture. At Upper Crust, we believe that great food is the cornerstone of the student experience, and we empower our leadership teams to run their accounts with the entrepreneurial spirit of a boutique restaurant, backed by the robust resources of a national industry leader.

Upper Crust Food Service is looking for an experienced and strategic director to lead our campus dining program at a major college in Seattle. This role oversees dining and catering services for a campus community of more than 500 daily diners, including residential dining, athletics-related food service, and large events. Our program focuses on high-quality food, sustainability, and technology to enhance campus life.

Lead and manage the campus dining program, including residential dining and large-scale catering operations.
Oversee dining services for a campus community of more than 500 daily diners.
Ensure excellence in culinary quality, sustainability initiatives, and technology integration across operations.
Serve as the primary leadership partner for campus dining stakeholders.
Foster a people-first culture through emotional intelligence, self-awareness, and strong leadership.
Use data-driven insights to guide decision-making and improve operational performance.
Manage financial performance with strong fiscal discipline.
Ensure consistency in service delivery, culinary standards, and overall guest experience.
Health, Safety, & Regulatory Compliance

Operational Excellence: Maintain a "Gold Plate" standard for safety, ensuring a perfect 100% health inspection record across all managed residential, retail, and concession sites.
you will be responsible for ensuring all subordinate managers and supervisors are also certified and compliant with state and local health mandates.
Oversee the integration of digital menu platforms to ensure 100% accuracy in allergen tracking and nutritional transparency for a diverse student body.
Risk Mitigation: Implement rigorous HACCP protocols and standardized sanitation schedules to mitigate risk in high-volume, multi-unit production environments.

Strategic Operations & Financial Stewardship

Directly manage an annual P&L exceeding $10M, ensuring fiscal responsibility through meticulous labor cost optimization and CAPEX planning.
Athletics: Lead the strategy and execution for pre or pos athletic events, focusing on speed of service and revenue growth.
Catering & Events: Manage a premium catering department for everything from high-profile presidential galas to student events.
Drive "Farm-to-Campus" initiatives to increase local sourcing by at least 20%.
Lead and mentor a diverse team of 50 culinary and service professionals.
proficiency in Spanish is a plus.
Experience: 5+ years of progressive leadership in collegiate or high-volume hospitality operations.
Advanced expertise in CaterTrax, TouchNet or comparable software is a plus
Certifications: Active ServSafe Foodservice Manager and Alcohol Service certifications are required or renewed within 30 days
Language Skills: Bi-lingual (English/Spanish) is a significant plus.
Attributes: Exceptional conflict resolution skills and the ability to thrive in a fast-paced, multi-unit environment.

Why Join Upper Crust Food Service?

We offer a competitive compensation package, including comprehensive benefits and the opportunity to lead a flagship account within the Seattle collegiate landscape. Medical
Dental
Life Insurance/ AD
Disability Insurance
Retirement Plan
Holiday Time Off (varies by site/state)
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Personal Leave