Parts / Inventory Counter Sales

Parts Consultant
We are looking for a motivated individual to join our growing team at Campbell Supply Company, where our goal is to drive success by providing exceptional service, quality products, and tailored solutions for the commercial and emergency vehicle industries. We are a second-generation family-owned dealership with 7 locations and have proudly served our customers since 1967.
Campbell Supply Company is seeking a Parts Consultant to join our team. This versatile role may include responsibilities in the parts counter, back counter, or phone room, depending on company needs and the candidate's strengths. As a Parts Consultant, you will assist customers in identifying and purchasing the right parts for their needs while contributing to sales growth and increased gross margins. Your performance will be evaluated using a competency scale (A, B, or C), which will influence your bonus percentage.
Customer Assistance: Provide exceptional service at the parts counter, back counter, or phone room by helping customers find the right parts for their specific applications. Sales Generation: Actively engage with walk-in and phone-in customers to promote and upsell parts and accessories. Use effective sales techniques to meet or exceed personal and team goals.
Order Processing: Accurately process orders across multiple channels, ensuring parts are correctly selected and delivered or prepared for pickup in a timely manner.
Inventory Management: Monitor stock levels and communicate needs with the inventory team. Recommend reorders or new product additions based on demand and customer feedback.
Relationship Building: Develop strong connections with customers, including repair technicians, contractors, and fleet operators. Attend industry events and training to broaden your network and knowledge base.
Track personal and team sales data, including gross margins. Prepare performance reports and offer suggestions to improve sales and efficiency.
Training and Development: Engage in ongoing training to stay current with product updates and sales strategies. Performance will be assessed on a scale of A, B, or C, based on factors such as product expertise, service quality, and sales results. Your competency level will directly influence the bonus rate you earn.
High school diploma or equivalent (technical or vocational training is a plus)
Previous experience in sales or customer service, preferably in the automotive, equipment, or heavy-duty industry
Technical knowledge of vehicle or machinery parts is highly desirable
Goal-oriented with a drive to succeed in a sales environment
Comfortable using inventory management and point-of-sale software
Healthcare Coverage: Medical, dental, and vision insurance options for you and your family
Paid Time Off (PTO): Generous PTO to help maintain work-life balance
Employee Discount Portal: Access to special deals and savings through our Lifemart partnership
Education Reimbursement: Financial support for courses and certifications that help you grow professionally
If you're passionate about parts, people, and performance, we want to hear from you!