Fulltime Dispatcher

Zum is revolutionizing mass mobility with its Connected Mobility Experience (Zm CMX) system that connects and coordinates people, vehicles, and operations in real time. Recognized globally for its innovative approach and operational execution, Zm has been named to Fast Company's World's Most Innovative Companies, CNBC Disruptor 50 and Changemakers, the World Economic Forum, and the Financial Times' Fastest Growing Companies lists. We're seeking an experienced Dispatcher to lead daily transportation operations and serve as the critical communication hub at our Philadelphia, PA location. You thrive when the phones are ringing, routes need adjusting, and a bus just broke down on Main Street. You genuinely enjoy being the go-to problem solver, whether you're helping a new driver navigate an unfamiliar route, coordinating with the shop on a repair, or reassuring a parent that their child's bus is on the way. Responsibilities Daily Operations & Route Management Direct and monitor daily assignments, schedule drivers, and assign vehicles to ensure full route coverage and on-time completion of all driver activities Communicate all relevant details of driving assignments to drivers to ensure proper execution, and assist with routing directions and special service assignments Coordinate vehicle service and repairs with the Maintenance Manager to ensure uninterrupted service delivery Communication & Emergency Response Respond to emergency calls and coordinate the emergency response network Notify stakeholders and location personnel of all route changes, emergencies, accidents, breakdowns, or service disruptions, and handle customer concerns promptly and professionally Provide real-time operational support to drivers including assistance with traffic issues, routing questions, and emergency situations, escalating unresolved issues appropriately Compliance & Administrative Operations Maintain route documentation and records including contracts, customer information, route changes, maps, vehicle assignments, and driver details to ensure accuracy and compliance with district and state requirements Ensure strict adherence to dispatch standard operating procedures and recommend disciplinary action for policy violations in coordination with management Track and document operational activities, incidents, and communications for reporting purposes while partnering with Location Manager and Safety Manager on compliance objectives Qualifications Basic Qualifications: High school diploma or equivalent Proficiency with Microsoft or G Suite applications (Sheets, Docs, Slides, etc.) Experience in high-pressure, time-sensitive operations (e.g., transportation, logistics, field services, customer service, hospitality, or similar fast-paced environments) Preferred Qualifications: Background in a leadership, supervisory, or management capacity within fast-paced operational environments Previous school busing or transportation experience, either as a driver or dispatcher is a plus Knowledge of state DOT/DMV safety rules and company compliance expectations Excellent oral and written communication skills with strong interpersonal abilities Experience working in a union environment Comprehensive knowledge of the local area, including traffic patterns, road restrictions, neighborhoods, and geography of the school district is highly desirable Strong organizational, prioritization, and time management skills with demonstrated ability to manage multiple tasks simultaneously, coordinate scheduling and task assignments, maintain accurate records and filing systems, and track assets and inventory $26.44 - $31.25 an hour The targeted base salary range for this role is listed in the compensation section below. In addition, this position may include additional compensation in the form of bonus, equity, or commissions. If you are a full-time salaried or hourly worker, we offer the following benefits: Medical, Dental, Vision, 401(k), Holidays, Wellness, Vacation, and more. Zm Services, Inc. and all its subsidiaries provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.