Head of Facility Management

Position Summary

The Director, Facilities Management is responsible for the strategic oversight and operational management of a high-rise or campus environment, ensuring the consistent delivery of essential services such as custodial, life-safety, engineering, and general maintenance. This leadership role drives performance, financial stewardship, and team development in alignment with Vixxo standards and ownership objectives. The Director, Facilities Management also oversees larger, more complex portfolios and is accountable for managing broad teams consisting of multiple direct and indirect reports across multiple locations. This position will report direct to the EAD or Sr VP of Ops.

Essential Functions And Responsibilities

Provide strategic leadership and direction for daily facility operations, ensuring all services are delivered efficiently and in accordance with company policies and ownership goals.

Oversee all aspects of custodial, life-safety, engineering, and general maintenance operations, maintaining high standards for service quality, safety, and responsiveness.

Manage and evaluate all service contracts to ensure cost-effectiveness and compliance, including contract administration, performance reviews, RFP processes, audits, and invoice reconciliation.

Lead and mentor the facility management team in executing maintenance programs and preserving the appearance, functionality, and safety of all interior and exterior spaces.

Foster a culture of exceptional service by ensuring timely and professional responses to client and tenant requests.

Implement continuous improvement programs to assess and respond to tenant and client needs, resolving issues proactively and collaboratively.

Prepare, analyze, and present financial reports, including budgets, forecasts, purchase orders, and expenditure tracking for assigned facilities.

Develop and articulate the annual operating budget and quarterly forecasts; support strategic planning initiatives and financial decision-making.

Assist in the creation of five-year capital plans encompassing facility enhancements, long-term maintenance, and cost-reduction strategies.

Oversee the collection and analysis of operational data to evaluate performance metrics, identify service gaps, and implement corrective measures.

Direct staffing activities, including hiring, training, performance evaluations, and employee engagement, fostering a productive and compliant workplace.

Manage large and diverse teams across multiple properties and locations, ensuring alignment with strategic goals and operational consistency.

Oversee a broader account portfolio with complex operational demands, ensuring client satisfaction and service excellence across the portfolio.

Ensure vendor and tenant compliance with insurance and risk requirements; manage claims and incident resolution as needed.

Build and maintain strong relationships with key client stakeholders, driving customer satisfaction and retention.

Champion operational excellence through innovation, adoption of best practices, and continuous service optimization.

Key Competencies

Strategic Communication (Oral and Written)

Technical and Operational Proficiency

Analytical Problem Solving

Customer-Centric Mindset

Financial Acumen

Leadership and Team Development

Relationship Management

Collaborative Team Orientation

Vendor and Contract Management

Multitasking and Prioritization

Education Requirements

Preferred bachelor’s degree in Facilities Management, Corporate Real Estate, Project Management, Business Administration, or related field required.

Experience Requirements

Minimum 8–10 years of progressively responsible experience in facility management, with at least 3 years in a senior-level or director capacity.

Experience overseeing larger teams and complex portfolios with multiple facilities and client stakeholders.

Demonstrated experience in leasing, construction, engineering, and full-spectrum property operations.

Proven leadership in human resource management, staff development, and performance oversight.

Experience managing critical environments and using CMMS/Work Order systems preferred.

Preferred Certifications And Skills

Certified Facility Manager (CFM), or relevant industry certifications through IFMA or BOMA highly desirable.

Strong understanding of contract management, compliance, and procurement.

Ability to interpret blueprints, construction documents, and technical specifications.

Proficiency with Building Management Systems (BMS) and facility automation tools.

Advanced skills in Microsoft Office Suite; experience with financial systems (Yardi preferred).

Strong financial discipline, including budgeting, forecasting, and variance analysis.

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