Head of Operations Management (m/w/d)

Operations Manager

Salary Range $28.00 - $28.00 Hourly Position Type Seasonal

Operations Manager – Seasonal

San Jose CA | Seasonal | Sept - Nov

Thirteenth Floor Entertainment Group is the nation's leading creator of immersive, story-driven entertainment—and proudly the world's largest operator of Halloween attractions. With eighteen markets spanning Florida to California and millions of guests thrilled each year, we don't just produce events. Headquartered in Denver and powered by a team of fearless creators, we've built a culture where curiosity, collaboration, and a relentless drive to go beyond expectations are the standard—not the exception. When you join Thirteenth Floor, you're not just taking a job. If you have worked for Thirteenth Floor Entertainment Group in a prior season, please contact your location manager directly regarding rehire status. Do not submit a new application through the online system.

As our Seasonal Operations Manager, you're the boots-on-the-ground force that keeps every department aligned, every guest moving, and every night running without a hitch. Serve as direct supervisor for all operational departments including parking, ticketing, retail, custodial, guest services, general event staff, and security

Lead recruitment, onboarding, and scheduling of operations staff to ensure optimal shift coverage nightly

Lead pre-show briefings with department leads each night, communicating priorities, updates, and expectations

Serve as the primary on-site point of contact for all vendors during build, show, and strike periods

Ensure all stations are fully staffed, stocked, and show-ready before guest arrival each night

Implement and enforce operational workflows for crowd control, queue management, and emergency access

Monitor guest flow in real time throughout the night, proactively addressing congestion, signage gaps, and staffing needs

Conduct quality control walkthroughs each show night to uphold standards for cleanliness, safety, and guest experience

Maintain ongoing communication with the General Manager on operational needs, staff performance, and guest feedback

Champion a culture of accountability, professionalism, and teamwork throughout the operations staff

Support the General Manager in emergency planning and enforce all safety protocols including access control, egress pathways, and regulatory compliance

3–5 years of experience in live event, theme park, or venue operations; at least 1 year in a management or supervisory role preferred

• Demonstrated success managing multiple departments in fast-paced, high-volume environments
• Working knowledge of staff scheduling platforms, timecard systems, and basic safety protocols
• Ability to stand, walk, and navigate indoor and outdoor event spaces—including uneven terrain and crowded areas—for extended periods; Availability to work evenings, weekends, and extended hours throughout the season
• Must be 18 years of age or older

Hourly Rate: $28.00 hr Employment Type: Seasonal/Temporary Expected Season Duration: Late September – Early November 2026 Work Schedule: Evenings, weekends, and holidays required during operational season

This is a seasonal/temporary position with an anticipated end date. Pursuant to California SB 1162, the hourly pay rate for this position is listed above. Thirteenth Floor Entertainment Group will not request or consider salary history in making compensation decisions.

Thirteenth Floor Entertainment Group participates in E-Verify. Thirteenth Floor Entertainment Group is an equal opportunity employer and complies with all applicable federal, state, and local employment laws, including the California Fair Employment and Housing Act (FEHA). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, disability, medical condition, genetic information, marital status, military or veteran status, age, or any other characteristic protected by law.

Thirteenth Floor Entertainment Group will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act (AB 1008). Applicants with disabilities may request reasonable accommodations at any point in the hiring process by contacting View email address on click.appcast.io to the California Consumer Privacy Act (CCPA), applicants are entitled to know what personal information is collected during the hiring process and how it is used. Applicant Privacy Notice – California Residents

In connection with your application for employment, Thirteenth Floor Entertainment Group ("TFEG") collects personal information about applicants as permitted and required by law. The categories of personal information we may collect include: identifiers (such as name, address, email, and phone number); This information is collected for the purpose of evaluating your candidacy, processing your application, and fulfilling our legal obligations as an employer. We do not sell applicants' personal information. Personal information collected during the hiring process is retained in accordance with applicable law and our internal data retention policies. If you have questions about how your personal information is collected or used, please contact Human Resources at View email address on click.appcast.io.