Communication Dispatcher I - Evening Shift

Communication Dispatcher I

Tewksbury Hospital, under the Massachusetts Department of Public Health (DPH), is seeking applicants for the position of Communication Dispatcher I at our 370-bed Joint Commission accredited hospital campus. The hospital provides comprehensive treatment, care, and comfort to adults with medical and/or mental illnesses in a secure healthcare environment. This position plays an essential role in supporting hospital operations by coordinating communications, monitoring emergency systems, and ensuring timely dissemination of information throughout the campus. Schedule: This position works 40 hours per week, evening shift 2:30PM 10:30 PM, with Sunday & Monday off.

Duties and Responsibilities (these duties are a general summary and not all inclusive): Operate Cisco Switchboard and Cisco communications software; Transmit and receive messages from a radio communications base station. Coordinate radio communications to fixed stations, mobile units, and emergency response personnel. Contact appropriate sources of assistance during emergency situations, including severe weather conditions. Operate and train staff on communications equipment including voice terminals, power failure phones, alpha/numeric pagers, in-house pagers, cellular phones, and TDD devices. Monitor alarm systems including Fire Alarms, Code Blue, Code Gray, Code Yellow, Pharmacy, Blood Bank, Oxygen, Sump Pump, Water Tank, temperature alarms, door alarms, and other building systems. Check and test operating conditions of communications equipment, elevator phones, speaker systems, and ring-down lines. Report equipment malfunctions and coordinate repairs. Maintain detailed and accurate shift logs and documentation. Required Qualifications: Effective communication skills and ability to establish and maintain professional working relationships. Ability to make decisions and act quickly in urgent or high-pressure circumstances. Ability to exercise discretion when handling confidential information. Tewksbury Hospital offers a broad range of services including a physician on site at all times, around-the-clock nursing care, rehabilitation services including physical therapy, occupational therapy, and speech therapy, psychology services, social services, nutritional services, and an on-site dialysis clinic.

After appointment, appointees must obtain a valid Restricted Radiotelephone Operator's permit issued by the Federal Communications Commission. Salary placement is determined by a combination of factors, including the candidate's years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division's Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range. We take pride in providing a work experience that supports you, your loved ones, and your future. Title 101 CMR 23.00 ("Regulation") requires certain agency staff to have received the COVID-19 vaccination and Influenza vaccination, or have taken required mitigation measures, to prevent viral infection and transmission in State Hospitals and State Congregate Care Facilities. Successful candidates will be required to acknowledge and attest to your vaccination status for both COVID-19 and Influenza. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. Job: Administrative Services

Schedule: Full-time

Shift: Evening

Northern Essex Community College