Customer Service Officers
Hiester Automotive Group
We are changing the automotive customer service experience! Working alongside Customer Advocates, Service Advisors are trained to provide a world-class service experience to all who enter our doors. At Hiester Automotive Group, the Customer Advocate are responsible for writing up customer tickets and being the main point of contact. This provides the opportunity for our Service Advisors to focus mainly on giving detailed explanations of customer concerns, sell needed repairs, additional service needs, processing Repair Orders, and facilitating approvals and payments for extended warranty and fleet companies. We are a family owned and operated business and strive to provide an excellent work environment.
Those who excel can expect to reach great promotion opportunities to other positions within Hiester Automotive Group! We have many opportunities for growth and have promoted several of our employees to management positions, opening many positions across our company.
John Hiester Automotive is currently seeking a full-time Service Advisor to join our team! Works with customer and technician to identify required maintenance.
Advises customers on necessary and recommended services.
Offers additional services and repairs to customers.
Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
Estimates cost of mechanical, electrical, or other repairs.
Enters itemized estimate on service order and explains estimate to customer.
Schedules appointments with customer.
Participates in required training
Complies with Company policies and procedures
Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
Medical
Dental
Short-Term and Long-Term Disability Plans
Life Insurance
Employee discounts on vehicle purchases, parts, and service
Hiester Automotive Group is built on core values that create a positive atmosphere. By living our core values, we have built a company that customers and employees love. We are seeking friendly, positive, and goal-oriented individuals to fill open positions immediately!
The ideal candidate for a Service Advisor can be characterized as having a professional appearance, a strong will to serve people, and the motivation to do more than expected. Minimum one year service writer experience preferred.
SERVICE SCHEDULE
Closed every Sunday
Working a Saturday is compensated by a day off the following week
Please provide an updated resume and a statement as to why you would like to be a Service Advisor for our company. Join our team and see why so many customers choose us as their Dealership for Life!™
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