Front Desk Receptionist (Guest Services - Full Time)

As a Front Desk Clerk or Guest Services Clerk at Concord Hospitality, you will be at the hub of guest interaction, creating memorable experiences from arrival to departure. Your proactive, responsive, and caring approach ensures guests feel welcomed and supported throughout their stay. If you enjoy engaging with others, have a winning personality, and take pride in delivering exceptional service, this role is a perfect fit.

Maintain a high level of service and hospitality standards

Post guest charges, collect payments, and follow cash handling procedures

Stay knowledgeable about the hotel brand, travel programs, and special offers

Respond quickly to calls, lobby visitors, and team members needing assistance

Maintain full knowledge of hotel safety and emergency procedures

High school diploma or equivalent preferred

Prior hospitality or customer service experience is a plus

Flexibility to work varied shifts, including evenings, weekends, and holidays

Benefits (Full-Time Associates Only)

Medical, dental, and vision insurance

Life insurance and short/long-term disability options

At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.

Quality, Integrity, Community, Profitability, and FUN!

We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.

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