Support Services Liaison

Human Services Program Consultant III (NS)
The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.
The Advocacy & Empowerment Section is responsible for elevating the voices and experiences of those DMHDDSUS supports, ensuring that their concerns and needs are heard, understood, and addressed. The Section accomplishes this by helping to bridge the gap between those we serve and the services or policies they interact with, providing responsive, helpful, and efficient customer support to individuals who seek assistance, and engaging with community partners to ensure all individuals receive the services and supports they need. The Empowerment and Advocacy section is responsible for assisting with the design, planning and implementation of the public mental health, intellectual & developmental disorders and substance use programs for special populations. This includes planning for the administration of State dollars and Federal grants for supporting Veterans services, faith-based programs, peer support services, LGBTQIA+, Deaf/ Blind/ Hard of Hearing programs, refugee and migrant populations.This section is also responsible for maintaining relationships and supporting State Consumer and Family Advisory Committee (SCFAC) that advises the Department and the General Assembly on the planning and management of the State's public mental health, intellectual and developmental disabilities, substance use disorder, and traumatic brain injury services system. This position will sit on the DMHDDSUS Team that manages the North Carolina Certified Peer Support Program. The person in this position will be responsible for assisting in the the design, oversight, implementation, and expansion of peer support initiatives in North Carolina. They will ensure that peer support services comply with state and federal policies, follow best practices, and align with the mission, vision, and values of DMHDDSUS and NCDHHS. This position will be forward facing with providers, provider associations, community leaders, people with lived experience who use the NC service system and other involved stakeholders. The person in this position will also help support the work of the DMHDDSUS Veteran Services Team and support efforts to engage veterans, their families, community partners, and service providers across North Carolina. The position will assist with expanding and strengthening the Division's veterans initiatives through outreach, collaboration, education, and resource development. This work is intended to enhance the behavioral health system of care for veterans and their families while increasing awareness, access, and coordination of supports and services.
Excellent working knowledge of Certified NC Peer Support Specialist Program and community peer support programs.
Certification as an NC Peer Support Specialist is preferred. Demonstrated knowledge of veterans' culture, experiences, and needs, as well as familiarity with veteran-specific services, programs, resources, and systems of support.
Veteran status and/or direct lived experience with military service is preferred
Experience with outreach and community engagement including ability to design and present trainings
This position will close at 11:59 p.m. the night before the end date.
The North Carolina Department of Mental Health provides quality support to achieve self-determination for individuals with intellectual and/or developmental disabilities and quality services to promote treatment and recovery for individuals with mental illness and substance use disorders.
Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.
In accordance with the Governor's Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. Be sure to complete the application in its entirety. Resumes will not be accepted in lieu of completing this application.

Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.
Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. Upon the closing date, applications are "Under Review" and will be screened by Human Resources for qualified applicants. Transcripts and degree evaluations may be uploaded with your application. The State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent.
For a list of organizations that perform this specialized service, please visit the NACES membership website at
Transcripts, degree evaluations and cover letters may be uploaded with your application.
Veterans' and National Guard Preference

Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.
Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing.
Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application.
Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.
If there are any questions about this posting, please contact Talent Acquisition at View email address on click.appcast.io. Resumes will not be accepted in lieu of completing this application.
If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. High school diploma or General Educational Development (GED) diploma and four years of related administrative experience; The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions;