Head of Operations **URGENT**

Type: Full Time

Operations

Shift 8am-4:30pm Monday-Friday

SOME WEEKENDS

Eligible Benefits 11 Paid Holidays

5 Additional Paid Days: 3 Self‑Care, 1 Birthday, 1 Personal Holiday

Generous PTO policy and Sabbatical

Employer Paid Medical, Life Insurance, Short Term Disability and Employee Assistance Program

Voluntary Dental, Vision, FSA, Long Term Disability, Critical Illness, Accident Coverage, Hospital Indemnity and Pet Insurance

5% Retirement Match with no waiting period

Annual bonus program

Mileage reimbursement at federal rate for work related travel

Bilingual wage differential

Job Summary The full‑time Operations Manager oversees day‑to‑day operational functions across all service regions. This role supports the development and optimization of intake workflows, office operations, inventory systems, and compliance‑related processes. The Operations Manager works in close partnership with senior and regional leadership to implement operational priorities, support program sustainability, and ensure reliable, high‑quality operational support across the organization.

Essential Job Duties and Responsibilities Exercise independent operational judgment to oversee and improve organization‑wide administrative and business systems, guide leaders on complex operational issues, and ensure consistent, high‑quality workflows.

Manage recruiting, onboarding, training, development, retention, and performance management of assigned department staff, fostering a positive and productive work environment.

Drive continuous improvement of administrative workflows across specialty service areas, including supply procurement and inventory, administrative compliance, use of office spaces, security procedures, safety procedures, employee onboarding and offboarding, and other program support functions.

Manage multi‑site office operations, including seating plans, employee contact directories, and room scheduling systems.

Assist with operational audits by tracking findings, coordinating follow‑up, and supporting corrective action implementation.

Manage security systems including keys and alarm systems, ensuring that access is updated in response to staffing changes.

Project manage office site moves, handling aspects such as vendor coordination (moving companies, junk removal, cleaning crews), procurement of new supplies and furniture, and office workspace assignments.

Oversee procurement, distribution, and inventory tracking of all office supplies, adhering to organizational budget.

Oversee tracking systems for organizational documents including leases and contracts, tax exemptions, business licenses, and inspection reports.

Oversee organizational safety committee, project plan for safety improvement initiatives, including emergency preparedness, fire drills, and Narcan inventory tracking, and ensure all properties comply with regulatory standards (OSHA, OHA, local fire code, etc.).

Collaborate regularly with the Associate Operations Director and senior and core leadership to monitor progress on operational priorities.

Complete administrative and operational errands as needed to support program operations.

Represent the organization with professionalism in interactions with stakeholders, community partners, funders, and external agencies, strengthening strategic relationships and advancing organizational interests.

Champion organizational change by providing clear, transparent communication, leading teams through transitions, and ensuring cross‑department collaboration and alignment in the implementation of new processes and strategic initiatives.

Proactively identify participant, staff, compliance and operations risks, taking ownership for timely mitigation by implementing appropriate interventions, escalating concerns to senior leadership, and ensuring documentation and follow‑through in alignment with organizational policies.

Adhere to organizational policies and procedures, confidentiality regulations, and all applicable federal and state behavioral health standards.

Minimum of 1 year of administrative or operations management experience, required.

Minimum of 1 year of nonprofit, behavioral health and/or housing experience, required.

Valid driver’s license, personal vehicle with active registration and liability insurance and acceptable driving record in accordance with Bridge’s to Change’s auto liability policy requirements, required.

Bachelor’s degree in business administration, public administration or related field, or equivalent experience, preferred.

Experience with healthcare administrative systems, CLHP certification, preferred.

Advanced computer literacy, including proficiency with Word, Outlook, PPT, Excel, communication tools and ability to produce high quality presentations.

Demonstrated ability to lead projects from initiation through completion, meeting established timelines and objectives.

Demonstrated success managing office operations, including facilities coordination and core administrative functions.

Proven ability to collaborate with community partners to identify operational gaps and develop partnerships that strengthen systems and improve outcomes.

Ability to manage multiple priorities in a fast‑paced, dynamic environment while maintaining attention to detail and participant safety.

Ability to maintain high professional standards in interactions with participants, staff, and community partners.

Demonstrated success working effectively in diverse, collaborative team environments, with strong skills in promoting inclusion and cultural responsiveness.

Working Conditions This position is based in an office environment; however, the position frequently visits field locations including residential homes and other indoor and outdoor locations. Those locations are subject to a variety of environmental weather conditions including rain, snow, wind, and dust. The position frequently requires travel by car. Appropriate precautions, PPE, and training are provided in accordance with BTC policy and OSHA standards. The incumbent must be able to lift, push, pull and move files, supplies and equipment in excess of 50 pounds.

Staff may encounter verbally escalated interactions, trauma‑related content, and situations requiring rapid assessment, sound judgment, and effective de‑escalation skills. Crisis situations may occur with little warning and require immediate attention, adherence to safety protocols, and clear communication with team members.

Accommodation Statement Essential job duties and responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.