Head of Operations Management (m/w/d)

Operations Manager (DCA)

CLEAR is building THE secure identity company of the future. With more than 38 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. The Operations Manager will be a part of our airport leadership team, reporting to the General Manager and leading and driving the daily operations of a team of hourly Ambassadors. The ideal candidate for this position thrives in a fast-paced environment, and is a hands-on coach for security, customer service and sales.

Spend 80% of time on the floor in a customer-facing environment at the airport

Ensure CLEAR and TSA policy and procedures are conducted with the highest levels of security and integrity

Support the General Manager in all essential duties for the efficient operation of the station, creating an environment in which Ambassadors are able to perform duties related to security, service and sales.

Coach, mentor, and train the team to meet sales and customer service goals and standards

Analyze key metrics, customer feedback and direct "on the floor" observations to make informed decisions on how to improve team performance

Build and foster internal and external stakeholder relationships & serve as a trusted member of your local station leadership team

At least 3 years of leadership experience in a customer-facing operation (i.e. retail, restaurants, hospitality, rental cars).

Solid leadership and organizational skills, and ability to manage multiple priorities in an ever-changing environment

Experience with employee engagement, customer satisfaction, sales and adhering to compliance standards.

Ability to follow policies and procedures set forth by CLEAR, airport, state and federal regulations

Availability to work a non-traditional schedule (i.e. weekends, holidays, early mornings, and/or evenings)

Actual compensation will vary based on factors including, but not limited to, location, education, skills, experience, and performance.

Salaries will vary depending on various factors which include, but are not limited to location, education, skills, experience and performance. The range listed is just one component of CLEAR's total compensation package for team members and other rewards may include bonuses.

Competitive compensation structure with base and target bonus

• 3 weeks paid time off (inclusive of vacation & sick time), increasing with time in service and 10 company-paid holidays
• $401k Retirement Plan with company match
• Comprehensive benefit offerings that include medical, dental, vision, pet, home, and auto insurance, company-paid disability and life insurance
• Ongoing training & development programs to grow & advance your career with a growing company!
• Terms and conditions of the benefit, including eligibility are detailed in the applicable benefit policy or plan and are subject to change without notice. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected status or other characteristics protected by law.

CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs. Examples of reasonable accommodation include, but are not limited to, time off, extra breaks, making a change to the application process or work procedures, policy exceptions, providing documents in an alternative format, live captioning or using a sign language interpreter, or using specialized equipment.

com email address or verified CLEAR LinkedIn profile).