Head of Services - Support and Managed

What to Expect Tesla's Service Shop Supervisors lead our service shop floor teams. In this role, you are responsible for managing a team of Technicians and ensuring they provide exceptional service while maintaining operational efficiency in our service centers.
Lead, coach, and develop a highly engaged team of Technicians to achieve service output goals
Maintain appropriate shop records and inventories and manage smooth workflow in the service center
Serve as the process leader for shop activities, ensuring work standards are defined and systemically improved with input from service technicians and the rest of the service center team
Partner with Service Manager and other key stakeholders to establish targets for quality, speed, and cost in line with customer and business needs
Monitor to ensure that all employees comply with safety regulations and the service center's safety program
Work with employees to manage schedules and resolve technical and personnel problems
Conduct regularly scheduled one on one developmental meetings with team members to facilitate professional development and monitor team training requirements

Bachelor's degree, or equivalent experience
Prior leadership experience (1-3 years) in a service-focused industry preferred; automotive expertise is not required
Excellent communication, time-management, and problem-solving skills, and an ethical execution of Tesla standards
Able to work a flexible schedule, including weekday and weekend overtime
Proficient with Microsoft Office Suite
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

Medical plans
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Short-term and long-term disability insurance (90 day waiting period)
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Tesla Babies program
Expected Compensation $87,352 - $131,028/annual salary + cash and stock awards + benefits Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.