Customer Service Officers

Patient Service Specialist

Mercy Urgent Care is excited to welcome a dedicated Patient Service Specialist to join our team. In this vital role, you will help create a welcoming, efficient, and compassionate experience for every patient who walks through our doors while supporting the daily flow of a fast-paced urgent care clinic. This role is ideal for someone who enjoys helping people, stays calm under pressure, and takes pride in keeping things organized, accurate, and moving smoothly throughout the day. If you excel in healthcare customer service and are looking to make a meaningful impact in a community-centered, mission-driven environment, we invite you to apply.

Welcome patients and visitors with professional, friendly service in person and by phone

Register patients accurately, including demographic, financial, and insurance information, and update records in the EMR/EHR

Verify insurance eligibility, help identify compassionate care eligibility, and explain basic payment responsibilities to patients

Answer calls, route messages, support patient questions, and communicate clearly with team members, vendors, and visitors

Maintain a clean, organized front desk and waiting area, and help monitor safety and security awareness in the clinic

Support clinic opening and closing procedures, including alarm-related responsibilities, supply monitoring, and coordination for equipment repairs as needed

High school diploma or equivalent

• 1-2 years of experience in a healthcare, medical office, patient access, or customer service environment preferred
• Strong computer, typing, phone, and written communication skills, with the ability to learn new systems quickly
• Working knowledge of insurance verification, registration, payment collection, and HIPAA expectations preferred
• Excellent customer service and de-escalation skills, with a commitment to treating every patient with dignity, respect, and compassion

Medical, dental, and vision insurance

• Options for Health Savings Account (HSA) and Direct Primary Care
• Life and accidental insurance
• Short and long-term disability
• Employee Assistance Program
• 403(b) retirement plan with up to 4% employer match (after one year of service)
• Access to financial planning
• Tuition reimbursement
• Referral Bonus Program
• Work-life balance with flexible work schedules

About Mercy Urgent Care

Mercy Urgent Care is the only dedicated and mission-driven nonprofit urgent care network in the region. Our mission is simple: to provide excellent and compassionate health care to anyone who seeks our services, regardless of background or means.