Front Desk Receptionist - Full Time Day Shift

Job Description The Front Desk Agent plays a vital role in ensuring the highest level of visitor and guest satisfaction by delivering superior customer service. This position is responsible for efficiently checking guests in and out of the hotel, managing phone calls, and addressing customer inquiries, all while creating a welcoming atmosphere for every guest.
Handle all payment transactions with diligence, balancing and verifying all monetary transactions in the appropriate accounts.
Accurately document all aspects of room registration, including changes, charges, credit card transactions, and customer service inquiries.
Provide assistance to guests whenever possible, fostering a welcoming and helpful environment.
Resolve escalated customer relations issues with professionalism and care, ensuring guest satisfaction.
Answer inquiries regarding hotel policies, services, and amenities with clear and informative responses.
Maintain a clean, organized, and visually appealing lobby and front desk area, ensuring it is well-stocked with necessary supplies.
Compile, complete, and distribute reports to management and relevant staff accurately and on time.
High School Diploma or GED is required.
Previous front desk experience is highly preferred, showcasing customer service expertise.
Familiarity with Windows-based software, including Microsoft Word, Excel, and Outlook, is highly preferred.
Excellent organizational and prioritization skills to manage multiple tasks effectively.
Strong ability to work collaboratively with colleagues and provide outstanding customer service.
Must be able to stand for extended periods and work holidays and weekends, including Saturdays and Sundays .
If you are a friendly, organized individual with a passion for customer service and a desire to create memorable experiences for guests, we invite you to apply for the Front Desk Agent position. Job Type: Full-time
Pay: $16-$17 per hour
Dental insurance

• Health insurance
• 8 hour shift
• Day shift
• Night shift
• Weekends as needed

Shift availability:
Day Shift (Preferred)
Night Shift (Preferred)