Account Representative | Schaumburg, IL

Join to apply for the Account Representative | Schaumburg, IL role at TTI, Inc. Our growing company is in need of an Inside Sales/Account Representative in our Schaumburg, IL market. The Account Representative sells company products and services via telephone, internet, e‑mail, and fax, working in concert with Field Sales Representatives, Product Management, and Sales Management to increase customer penetration and sales opportunities. Success is measured by meeting defined sales objectives and performing all duties with a high ethical standard while exceeding all customer requirements. Responsibilities Sells products and services offered by TTI. This includes, but is not limited to, product lines, AIM programs, quality, and value‑added services. The sale is attained by building relationships and tailoring the sales approach to meet and inquire on the customers’ needs. This is measured through monthly sales reporting, quality objectives and regular management reviews. Provides price and delivery quotes within customer timeline to customers within assigned geographic territory by working with the branch or corporate product manager and manufacturers to get the most competitive pricing by utilizing communication by telephone, fax and email. The Account Rep’s success is measured by booking the business at the highest gross profit margin. Processes the customer’s order by entering it into the sales database for quote processing and delivery schedules. Requires eye for detail, proofreading for accuracy, and maintaining quality expectations. Failure to process and review in a timely manner can result in a loss of parts and lead time with factories. This is measured by your customers on‑time delivery and RMA rate. Expands product knowledge by utilizing all resources including product literature, factory representatives, product managers, sales managers and other sales representatives to be able to discuss product options with customers and sell TTI strengths. Participates in the TTI Total Quality process by following defined policies and procedures to maintain an efficient sales cycle, following logical and systematic approaches, while the goal is to reduce sales errors and uphold quality to the highest level. This is measured by how many lines are shipped per sales person and determined how many lines were on time and cross‑checked for errors. Increases customer account base by compiling a list of prospective customer leads from various sources and making cold calls. Number of new customers should grow based on this activity. Provides management with information regarding sales, marketing techniques, new products and market strategy by preparing forecast and activity reports on account territory. Participates and attends sales calls with Field Sales Representatives to develop sales relationships and trust with the customer and TTI. Increased sales are the result of a good relationship sales. If performing duties as a designated quality representative, processes and resolves discrepant issues identified within the job function in an expeditious manner by researching the issue, determining appropriate resolution and providing disposition for non‑conforming product to the appropriate parties. Performs other related duties as assigned. Education and Experience Requirements High school diploma or GED required. Bachelor’s degree with one to three years of sales experience, or an equivalent combination of education, sales, and/or customer support experience that provides the required knowledge, skills and abilities. What we look for Exhibits exceptional knowledge of company products and services. Demonstrates persuasiveness, tenacity and strong selling skills. Possesses excellent verbal and written communication skills, including excellent presentation skills. Exhibits strong analytical, problem‑solving and negotiation skills. Must be organized and able to prioritize and manage multiple tasks. Ability to calculate discounts, commissions, proportions and percentages. Ability to write reports and correspondence proficiently and professionally. Reads, analyzes and interprets business periodicals, professional journals, technical procedures and government regulations. Able to work with minimum supervision and make responsible decisions. Possesses working knowledge of company policies, procedures and computer systems. Ability to type 40 words per minute. Knowledge of Microsoft Office applications (Excel and Word) at a basic level required. This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at any time at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities. This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). To perform the position, you must be a U.S. Person as defined by ITAR. Total compensation for this position is a combination of base plus commission. Base pay is $45,000 to $55,000. Total compensation targeted for this role is $57,000 to $70,000. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational considerations including assigned accounts. TTI also offers a comprehensive benefits package including medical, dental, vision, 401(k) with matching, and other benefits. What we offer our team members: A great benefits package that includes Medical, Dental, Vision, 401(k)/Roth plan with matching, and healthcare savings accounts. Educational assistance (Tuition reimbursement). Ongoing training throughout your employment with opportunities to participate in professional and personal development programs. A strong focus on giving back to our communities through philanthropic opportunities. Please note that we do not offer relocation assistance for this position. Candidates must be local or willing to relocate at their own expense. Visa sponsorship is not available for this role. Only candidates authorized to work in the United States will be considered. We are an Equal Opportunity Employer, and we support protected veterans and individuals with disabilities through our affirmative action program. #J-18808-Ljbffr TTI, Inc.