IT SysAdmin

IPG Photonics is the pioneering developer and leading producer of fiber lasers and amplifiers. Headquartered in Marlborough, Massachusetts, the company employs more than 4,800 people across over 30 locations worldwide. IPG is committed to developing innovative laser solutions that improve life and support a sustainable future.

Reporting to the IT Manager (US), the Systems Administrator will help develop, maintain, and secure IPG Photonics' global infrastructure. This role supports critical business systems and services in a dynamic, high-tech manufacturing environment while ensuring reliability, security, and compliance with business objectives and service-level agreements (SLAs).

Strategy & Planning

Create and maintain system configuration and troubleshooting documentation.

Review policies and procedures to ensure compliance.

Proactively monitor, test, and optimize application performance while identifying opportunities for improvement.

Provide Tier 2 and Tier 3 IT support and participate in the on-call rotation.

Manage, triage, and resolve IT tickets while contributing to SLA performance metrics.

Support workstation hardware, software, and peripheral deployment and troubleshooting.

Administer Active Directory, Entra ID, Azure, Citrix, Microsoft 365, Nutanix, VMware, Veeam, Intune, MFA, and related infrastructure services.

Administer Azure and AWS environments, including licensing, deployment, and connectivity.

Maintain and support email security and spam-filtering systems.

Monitor infrastructure and business applications and proactively resolve issues.

Ensure infrastructure security, compliance, and data integrity standards are maintained.

Perform system and service migrations for branch locations.

Project Management

Execute assigned project tasks and meet established timelines.

Provide weekly project status updates.

3+ years of infrastructure support experience.

• 3+ years of hands-on experience with Microsoft Azure (or equivalent), Active Directory, Group Policy, DNS, DHCP, LDAP, Windows, Linux, Veeam, Exchange, Nutanix, VMware, and monitoring tools.
• Strong Nutanix skill set to include monitoring, patches, upgrades, security, DR, and best practices.
• Strong hardware and software troubleshooting skills.
• Experience with Microsoft 365 migrations, including Exchange to Office 365.
• Experience with SSO technologies, particularly Entra ID and Microsoft SSO.
• Knowledge of networking configuration, installation, and maintenance.
• Strong written, verbal, interpersonal, analytical, and customer-service skills.
• Bachelor's degree in Computer Science, Engineering, a related field, or equivalent experience.

ITIL, Microsoft, VMware, Nutanix, and cloud certifications are preferred.