Virtual Training Facilitator I

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are an equal opportunity employer, and we are committed to building a diverse team that feels they are valued in the workplace. You can help make our company even better. We strongly believe diversity makes for more successful teams.

We are the leaders in digital manufacturing. We hire doers, makers, and creative thinkers who tackle our roles with an entrepreneurial spirit. Become our new Training Specialist!
This is a hybrid position (Tuesday, Wednesday and Thursday in the office) based out of our Maple Plain location.

The Training Specialist is responsible for developing and delivering training programs that enable successful adoption of new/improved processes, systems, and business initiatives across the Customer Success Organization. This role partners closely with the Customer Success Organization, as well as our dedicated Continuous Improvement Specialist and Technical Program Manager to assess training & communication needs, update and/or create effective learning materials, deliver communications and training, measure adoption and effectiveness, and gather employee feedback to support continuous improvement. The Training Specialist plays a key role in ensuring employees are informed, prepared, and equipped to succeed as the business evolves.

Training Development & Delivery

Partner with teams such as Rev Ops, L&D, and Tech Leads to design, evolve, and maintain training materials, job aids, and standard operating procedures.

Deliver instructor-led, virtual, and self-paced training to employees across the Customer Success Organization.

Coordinate training schedules and ensure timely completion of training activities.

Evaluate training effectiveness and recommend improvements to content and delivery methods.

Ensure training materials are kept up to date and modified as needed when system or process changes/updates occur.

Identify and own the repository for training materials to ensure ease of access for users and an overall positive user experience.

Develop and execute communication plans to support training initiatives and organizational readiness for continuous improvement efforts.

Partner with leaders and project teams to identify training impacts and prepare teams for upcoming changes.

Create and distribute training-related communications, updates, and announcements.

Support readiness activities to ensure successful implementation of new processes, tools, and programs.

Establish and maintain reporting to track training participation, completion, effectiveness, and business adoption.

Monitor key performance indicators to measure training outcomes and organizational readiness.

Analyze data to identify trends, gaps, and opportunities for improvement.

Gather feedback from employees and stakeholders through surveys, coaching sessions, and informal discussions.

Assess employee understanding, engagement, and adoption of training content.

Continuously improve training programs based on feedback, metrics, and changing business needs.

Bachelor's degree in Business, Education, Communications, Human Resources, or a related field, or equivalent experience.

3+ years of experience in training, learning and development, employee enablement, or related roles.

Experience developing training materials and delivering training to diverse audiences.

Strong project management, organizational, and collaboration skills.

The ability to be an engaging presenter who can deliver information effectively and encourages participation in remote, hybrid and in person environments

Proficiency in Microsoft tools including SharePoint, Office Suite (Word, Excel, PowerPoint, Teams), and Outlook; Health Insurance: Traditional OR High Deductible plan

Flexible Spending Accounts

Health Savings Account (including employer contributions)

Dental and Vision

Basic and Supplemental Life Insurance

Short-Term and Long-Term Disability

You will receive at least 3 weeks of PTO + Wellness + Holiday Pay + Volunteer Hours

401k with company match and immediate vest

Employee Stock Purchase Program at a discounted rate

Matching grants through Protolabs foundation

Actual pay offered will vary depending on multiple factors which may include, without limitation, job function, work experience, specialized skills, training, education, and certifications

Proto Labs maintains ITAR-compliant operations in all of our United States based facilities. Citizens, lawful permanent residents (green card holders) or foreign nationals granted refugee or asylee status. Individuals with temporary visas (e.g. E, F-1, H-1, H-2, L, B, J, TN or OPT) are not eligible for hire in this role.

use a computer keyboard, monitor and mouse, telephone and printer; the majority of this job function is performed in an office setting requiring normal safety precautions. Occasionally works near moving mechanical parts and in high, precarious places and is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals, risk of electrical shock and vibration.