Automotive service department dispatcher

Service Dispatcher

Performance Toyota Fairfield is seeking a Service Dispatcher to coordinate workflow and support our service team. Strong organizational and communication skills, along with experience in efficient scheduling, are valued. This full-time role offers competitive benefits and the chance to directly support our department's success.

COMPENSATION: $50,000.00 - $60,000.00 per year salary plus bonus based on department performance

WORK SCHEDULE: Hours are Monday - Friday from 7:00 am to 5:00 PM

At Performance Toyota Fairfield, our service department values teamwork, reliability, and clear communication. We offer a stable work environment where your skills and experience are respected. Located on Rt-4 just off I-275 near Cincinnati, we welcome professionals interested in building a long-term career in automotive service.

What We Offer:

• Paid PTO time off
• 401k retirement plans with generous company match
• Medical insurance
• HSA and FSA plans
• Dental care
• Vision coverage
• Short- and long-term disability
• Life insurance
• Critical illness insurance
• Hospital indemnity insurance
• Accident insurance
• Grief counseling
• Living will preparation
• Generous employee discounts on vehicles, parts, and services

Service Dispatcher responsibilities:

Efficiently schedule daily service shop's work

Distribute work fairly and equitably to the most qualified technician who can have the work completed promptly based on the promised time

Verify technicians are properly disposing of warranty parts and materials

Review technician notes and make sure repairs were properly documented

Confirm multi-point inspection forms and videos are fully completed

Assure a copy of the vehicle history is attached to all warranty repair orders

Comprehensive dispatch logs turned in to the Service Manager daily

Log carry-overs daily to be best prepared for the next day.

Communicate with Advisors, Techs, and the Parts Department regarding the status of repairs

Random checking of timeliness and quality of repairs

Assure when work is completed that repair orders are closed

Service Manager may assign other duties as needed

Qualifications:

• High school diploma or GED required
• Previous experience as a Dealership Service Dispatcher preferred, not required
• 3-4 year's experience as an Automotive Technician preferred
• Basic computer literacy required
• Possess a driver's license with a driving record that will allow you to drive customer and company vehicles
• Performance Toyota Fairfield is a drug-free workplace

If you are ready to contribute your expertise to a dedicated team, we encourage you to apply and grow your career with Performance Toyota Fairfield.

Performance Toyota