Head of Operations & Business Management

ThredUp Operations Supervisor

ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp's Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry.

As an Operations Supervisor, you will oversee a team of 20-30 members, ensuring the effective execution of tasks within inbound, outbound, automation, or other business areas. Your role involves collaborating closely with peers to achieve production targets and maintain a seamless workflow throughout your shift.

You are passionate about mentoring, developing and coaching your team members, and helping them maximize their potential at work. You are comfortable working on the floor alongside your direct reports but can also handle disciplinary and employee issues in a professional manner.

Every day will be different, but you will anticipate and adjust personnel and resources to maximize productivity and minimize unplanned overtime.

We want you to speak up with ideas (big and small) on how we can improve our operations and keep customers happy.

Each shift has dedicated trainers, but you will also coach team members on best practices and provide performance feedback. In addition, you will collaborate with management, engineers, suppliers, partners and customer service representatives on various projects & initiatives.

Our distribution center may not have forklifts, but accidents can happen anywhere. More specifically, you have at least 3-5 years of experience as a Production Lead, Supervisor, or leading/coaching teams of 20+ associates.

You need to be able to stand or walk for an entire shift (10-12 hours per day) as well as bend down, reach overhead, lift/carry up to 30lbs and push/pull wheeled clothing racks weighing up to 150lbs.

Competitive salary (we leverage market data)

Employee stock purchase plan

Flexible PTO (take the time you need) + company holidays

Paid Sabbatical after 3 years of full time employment

Medical, dental, vision, 401k, life and disability insurance offered

We believe diversity, inclusion and belonging is key for our team. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email View email address on click.appcast.io the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. General application inquiries will not receive a response.