Events Receptionist (Part-time)

Cavaliers Holdings LLC is obsessed with delivering epic experiences for our team members, our fans, our community and the world. If you are ready to bring your best to the dynamic, high-performance environment of the Cavs, Sirens, Monsters, Charge, RESN and Rocket Arena - where we come together to create moments that move, inspire, and uplift - then we want to hear from you.
It is the primary responsibility of the Event Receptionist (Part-Time) to answer all incoming calls, greet incoming guests, provide excellent customer service, be knowledgeable and informative regarding building, events and activities information at Rocket Arena.

This is a part-time position that works various weeknights and weekends from 5:30PM through the end of the event (typically 10pm-12am), based on the Rocket Arena events schedule. This position works 10 - 15 hours per week during the season (October - April).
Answer all incoming phone calls in a quick, friendly, knowledgeable and informative manner.
provide accurate information regarding events, hours of operations, promotions, and directions.
Answer guests' questions about Rocket Arena events and activities.
Offer high level customer service to all team members and guests.
Exhibit exceptional customer service at all times.
High School Diploma or GED required.
Prior administrative experience.
Strong customer service experience.
Must be able to work independently and provide exceptional customer service to all callers, guests and team members.
Must be proficient in Microsoft Office (Outlook, Word, and Excel).
Must have availability to work onsite at Rocket Arena various weeknights and weekends from 5:30PM through the end of the event, based on the Rocket Arena events schedule.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
Rock Entertainment Group offers a robust perks package with healthcare, dental, vision, retirement, and more!