Head of Programme Management

Bro nxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and are guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences.
Across our 60+ locations, we provide programs in a variety of service areas, including workforce development, children, youth, families, seniors and homeless prevention.
This initiative connects families to food resources such as SNAP, WIC, and emergency food programs. The program promotes food security by helping individuals overcome eligibility and access challenges.
The Coordinator will accept and review referrals, assess participant eligibility and readiness, facilitate volunteer placements, maintain compliance records, and provide ongoing support to participants and volunteer sites. The Floater provides supervisory coverage, guidance, and operational support to staff across multiple program sites to ensure the seamless delivery of services during the absence of a supervisor. This position assists individuals and families in accessing public benefits, homelessness prevention resources, and other supportive services while maintaining high standards of customer service, program compliance, and adherence to agency policies and procedures.
Participant Intake and Referral Management

Review applications and supporting documentation for completeness and program eligibility.
Maintain accurate participant records in designated databases and case management systems.
Coordinate placement schedules and volunteer assignments with host sites.
Serve as the primary point of contact for participants and volunteer site supervisors.
Provide coverage at various program locations as needed due to staff vacancies, leave, training, or other absences.
Assist individuals and families in applying for and maintaining public benefits, including cash assistance, SNAP, Medicaid, rental assistance, and other supportive services.
Maintain accurate and timely client records, case notes, and documentation in agency databases and reporting systems.
Provide information, referrals, and advocacy to help clients access community resources.
Ensure compliance with program guidelines, confidentiality requirements, and agency policies.
Respond to client inquiries and provide excellent customer service in person, by phone, and electronically.
Collaborate with supervisors, case managers, and community partners to coordinate services and resolve client concerns.
Assist with administrative tasks, data entry, reporting, and special projects as assigned.
Adapt quickly to different program environments, procedures, and staffing needs across multiple sites.
Flexible and reliable, with the ability to travel between program sites as needed.
Refer participants to workforce training, education programs, supportive services, and employment opportunities
Track and document volunteer hours and participant progress.
Prepare reports on participant outcomes, placements, attendance, and program performance.
Maintain confidential participant records in accordance with agency and regulatory requirements.
Participate in audits, monitoring visits, and quality assurance reviews.
Administrative Responsibilities

Maintain accurate databases and participant files.
Support special workforce development initiatives and projects as assigned.
Provide regular updates on participant enrollment, outcomes, and program performance.
Assist with program planning, implementation, and evaluation activities.
Support grant-funded initiatives and performance reporting requirements.
Bachelor's degree in Human Services, Social Work, Public Administration, Workforce Development, or a related field preferred.
Minimum of 2 years of experience in workforce development, volunteer management, case management, or human services.
Ability to manage multiple priorities and maintain accurate records.
Proficiency in Microsoft Office Suite and database management systems.
Advanced-level professional competency in written and spoken English language is required.
Ability to use a computer for prolonged periods.
Ability to bend and retrieve objects and/or documents.
Ability to travel in the boroughs of New York City and its adjacent counties via public transportation.
Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather, if required to conduct home visits and/or field work.
This commitment applies to all terms, conditions, and privileges of employment, including but not limited to recruitment, hiring, compensation, training and employee development, placement, promotion, demotion, upgrading, downgrading, transfer, layoff and termination. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, status as a victim of domestic violence, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process, please contact View email address on click.appcast.io.