Head of Remote Assistance Operations

Vehicle Operations Director

The Vehicle Operations Director supports the back-of-the-house processes, vehicle care and management, and maximizing efficiencies as a leader on the Vehicle Operations team. The Director will support vehicle operations of a Top 10 Airport location ensuring maximum performance and efficiency while providing overall guidance to employees by maintaining a positive employee culture, customer satisfaction, safety, service, budgets, and vendor relations. This position is responsible for having in-depth knowledge of operations, management, logistics, technology and financial disciplines across all functions and all brands at the location.

Implements and drives innovative and creative methods and processes to meet and exceed customer expectations

Develops and executes strategies to maximize cash management efficiency in all operational fleet processes

Develops cross-functional talent effectively within the Organization in order to foster a high performing culture and holds all location management accountable for the effective management of their teams

Actively engages in effective communication plans focused on building employee engagement in order to achieve business results

Creates a culture of partnership and open mindedness at all levels through effective collaboration across the organization

Generates innovative ideas and solutions to problems and constantly strives to improve business results and stay ahead of the competition

Establish and deliver location-specific performance standards/goals and ensure execution

5+ years' experience in Customer Service or Operations Management; Car Rental, Hospitality or Tourism preferred

• Bachelor's Degree, preferred
• Moderate proficiency in Microsoft Office Suite
• Flexible and adaptable; Results driven, ability to make decisions and help solve problems
• Ability to work under minimal supervision with a goal-oriented mindset.
• Excellent organization, time management, delegation, and prioritization skills.
• Medical, Dental & Vision plan options

Retirement programs, including 401(k) employer matching

Paid Parental Leave & Adoption Assistance

Employee Assistance Program for employees & family

Educational Reimbursement & Discounts

Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. US EEO STATEMENT At Hertz, we champion and celebrate a culture of diversity and inclusion. EOE, including disability/veteran

Job Category Operations

Locations 1722 E Rental Car Way, Phoenix, AZ, 85034, US

Job Schedule Full time

Remote No

Regular or Temporary Regular