Virtual Training Facilitator I

Training Specialist I Job Category: Full-Time

The Training Specialist is responsible for developing the knowledge and presentations skills of CERIS Operations department staff trainers. This role ensures that CERIS is equipped with an Operations workforce that can optimize its current and future goals and objectives, and deliver quality services that can meet our clients’ requirements and service expectations. In order to efficiently execute his/her daily responsibilities, the Training Specialist must first possess a deep understanding of the business to articulate what CERIS does and to clearly demonstrate all aspects of the Operations roles in order to be able to successfully train and oversee the department trainers.

Other duties to be carried out by Training Specialist will include conducting classroom, virtual, and field training to internal employees/colleagues, developing training materials as needed, monitoring new hires, and performing other tasks as required by the Training Manager.

Collaborate with Management to identify training needs and schedule appropriate training sessions

Develop programs and curriculum for each department for orientation and on the job training

Collaborate with each department to create training support materials and documentation

Conduct surveys to judge how programs are received and if changes are needed

Monitor onboarding training for new employees

Create, maintain, and update training materials, SOPs, job aids, workflows, and reference guides

Ensure all training content remains accurate, compliant, and aligned with current business processes

Incorporate training materials in operations software for quick and easy access to knowledge base

Document process changes and maintain version-controlled training and operational documentation

Stay current on adult learning principles, instructional design best practice, and emerging training technologies

Additional projects and duties as assigned

Excellent coaching skills

Computer knowledge, especially Microsoft Office

Preferred degree in HR, education/training or equivalent experience

Prior experience as a trainer in both classroom led and remote online environments

Experience in creating training support materials and documentation

Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. A list of our benefit offerings can be found on our CorVel website: CorVel Careers | Opportunities in Risk Management.

A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre‑paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.