Dispatcher- Day and Night Shift
Henry's Wrecker Service
Dispatcher Job Description
Operations / Dispatch
Reports To: Dispatch Manager / Operations Manager
The Dispatcher coordinates operators and equipment for emergency and non-emergency towing and roadside service calls. This role manages incoming service requests, tracks resources, communicates with operators and customers, and ensures timely, efficient service while maintaining professionalism and high-quality customer service.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Dispatch operators and equipment for service calls using dispatch software and GPS systems.
Monitor the status and location of units and communicate accurate ETAs and service updates.
Assist customers with vehicle release procedures in accordance with company policies.
Communicate delays, operational concerns, or equipment issues to management.
Coordinate with team members and ensure proper shift turnover communication.
High school diploma or equivalent required.
This position operates on a 12-hour shift schedule :
Day Shift: Thursday - Saturday, 7:00 AM - 7:00 PM
Night Shift: Thursday - Saturday, 7:00 PM - 7:00 AM
This position primarily involves sitting, using a computer and telephone, and communicating with customers and staff. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
The Company is an equal opportunity employer and complies with all applicable federal, state, and local employment laws.
Vacancy posted 1 day ago
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