Service / Help Desk / Technical Support

Summary

VIP Help Desk Analyst • Arlington, VA

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large‑scale government operations by leveraging cutting‑edge technology and take your career to the next level.

We deliver essential technology services to our customers in support of their missions to sustain national security and provide services to our nation. SecuriGence is seeking a VIP Help Desk Analyst to help contribute to our success. Come help us solve problems with Innovation Through Intelligence.

Responsibilities

Deliver professional, high‑quality services directly to the customer, providing support for new equipment installations and break/fix incidents.

Provide dedicated support to VIP federal personnel, troubleshooting a variety of technologies while adhering to service level agreements.

Provide on‑site technical support for VIP hardware (laptops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), audiovisual display systems, and wireless technologies.

Provide IT customer technical support on Microsoft operating systems, M365 Suite, and network services.

Schedule and coordinate customer desk‑side support for the installation of new software or to perform hardware or software break/fix activities.

Assist with the management of VIP assets, peripherals, and user accounts.

Investigate and resolve all connectivity issues related to VIP IT equipment.

Document all changes in the Jira Service Management ticketing system to ensure asset and configuration information is up to date.

Other duties as assigned.

Qualifications

Bachelor’s degree or higher. Can be substituted for an associate’s degree with 2+ years of relevant experience.

4+ years of relevant experience.

DoD IAT Level II Certification is required.

Top‑Secret Clearance with SCI eligibility is required.

Preferred Qualifications

Successfully pass background and drug screening.

Knowledge, Skills, and Abilities

Expert‑level troubleshooting skills on Windows Operating Systems (Windows 11) and Microsoft Office products, including M365 Suite.

Experience supporting VIP staff and Senior Leaders with technology issues.

Proficiency in using JIRA and Jira Service Management for ticketing and workflow management.

Experience interfacing with high‑level government staff using verbal and written expertise.

Ability to learn new technologies quickly and adapt to dynamic environments.

Experience with Active Directory management and administration.

Ability to develop and implement a proactive approach to identifying and handling potential issues.

Excellent client‑facing communication skills and strong interpersonal and organizational skills required.

Benefits

At Chenega MIOS, we offer a broad range of benefits that support employee well‑being and professional growth.

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