Head of Programme Management

The Program Director is responsible for the strategic leadership, operational oversight, administration, and overall management of a comprehensive patient services portfolio, including full market access reimbursement support, patient affordability programs, and related patient support services. This role ensures the successful delivery of services across multiple programs while maintaining a strong focus on patient experience, client satisfaction, compliance, quality, and operational excellence.

Responsibilities Provide strategic and operational leadership for a portfolio of HUB and affordability programs.

Lead and develop high‑performing teams through effective coaching, training, and performance management.

Manage workforce planning, recruitment, onboarding, performance management, training, succession planning, and foster a culture of accountability, collaboration, and continuous improvement.

Ensure achievement of client SLAs, KPIs, quality standards, and compliance requirements.

Serve as the primary escalation point for operational, client, and patient‑related issues.

Analyze program performance metrics and implement corrective actions and continuous improvement initiatives, using data as a key driver of decision‑making.

Oversee program budgets, staffing models, forecasting, and resource planning.

Ensure compliance with applicable regulatory, privacy, and industry requirements, including HIPAA, FDA, and manufacturer‑specific guidelines.

Support business development efforts by participating in client presentations, RFP responses, and implementation planning for new programs.

Maintain a patient‑centric approach while balancing client objectives, operational efficiency, and financial performance.

Oversee day‑to‑day operations, monitor program performance, identify operational risks, implement process improvements, and drive efficiencies through technology, automation, and best practices.

Serve as the strategic point of contact for pharmaceutical manufacturer clients and other key stakeholders.

8‑10 years of experience required working at a market access and/or patient affordability vendor, specialty pharmacy, pharmaceutical company, or healthcare industry partner, including previous management experience.

Ability to manage others, both direct and indirect reports.

Proven ability to work in a team environment where the majority of team reports up to you and where coaching, mentoring, and delegating is an absolute must.

Thorough understanding of business operations and processes required.

Minimal travel is required. The role operates in a professional office environment and routinely uses standard office equipment such as computers, phones, and photocopiers.

Benefits Medical, dental, and vision plans, including HSA‑ and FSA‑eligible options, with Valeris contributing toward premium costs.

Additional health support, including telehealth and Employee Assistance Program (EAP) services.

Company match on Health Savings Account contributions.

Company‑paid short‑term disability coverage, with the option to purchase long‑term disability.

401(k) retirement savings plan with 100% match on the first 5% you contribute, with immediate vesting.

Nine paid holidays plus two floating holidays.

Opportunities for advancement in a company that supports personal and professional growth.

Diversity and inclusion efforts that create an inclusive workplace.