Referral Specialist Full-Time

Referral Specialist
Berks Counseling Center is excited to be a team-based organization where every client has an entire team of care. If you enjoy being a team player in a helping profession, we invite you to explore our job opportunities.
We are a recovery-oriented behavioral health, physical health, and supportive services organization providing a holistic approach to a culturally and economically diverse population for the purpose of achieving a healthy and productive lifestyle.
As a Referral Specialist, you will be responsible for coordinating all referrals to Berks Counseling Center and managing communications with the Admissions Department. This role fosters strong relationships with referral sources, promotes effective collaboration among BCC teams, and tracks referred individuals' engagement and progress through the admissions process.
Provide a high level of customer service to potential clients, referral sources, other staff, and collaborative partners.
Develop and maintain positive working relationships with referral sources, community partners, healthcare providers, and other stakeholders.
Serve as the primary point of contact for referral sources regarding admission status, program availability, and service eligibility, while maintaining appropriate confidentiality.
Monitor and track referral outcomes, barriers to engagement, and conversion rates to support quality improvement efforts.
Identify trends, report concerns, and solicit feedback related to referral patterns, customer experience, and the admissions process; recommend improvements as appropriate.
Process referrals to BCC by telephone call or email to ensure seamless access to a timely intake.
Create patient profiles in electronic health records.
Conduct preliminary screenings as needed to determine referral priority and level of urgency (Emergent, Urgent, Routine).
High school diploma or equivalent plus 12 college credits in a related social services field.
Ability to work 40 hours per week within agency hours of operation, which are 8am-8pm Mon-Thurs, 8am-4pm Friday with Saturday hours, when applicable.
Experience in customer service or a behavioral health setting.
Bilingual ability in English/Spanish
VISUAL: Must be able to read and interpret documents and read and analyze data on a computer screen for prolonged periods.
By joining BCC full time, you can receive the following perks:

• Comprehensive medical, dental, and vision benefits
• Free Virtual Urgent Care (Telemedicine) and Virtual Mental Health Services for you and your family.
• 2 floating holidays per calendar year
• 10 full paid holidays per calendar year
• Tuition Reimbursement or Student Loan Assistance
• Free supervision offered for clinical licensure (LPC, LCSW)

PA State Police Criminal History, PA State Child Abuse, and DPW FBI Criminal History. Confirmation that you are not on any state or federal list that would exclude you from participation in Medicaid, Medicare or other federal healthcare programs if your role provides services under these programs.
Confirmation that you are not on the OIG Federal Healthcare Program Exclusion from Participation list. Please complete application online by clicking Apply.
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If you are unable to complete the application online, please reach out to View email address on click.appcast.io one application, we can consider you for multiple positions.