Head of Operations Management (m/w/d)

Company car
~ Training & development

Medical insurance

• 401K retirement with company match
• Company-provided workwear, cell phone, tablet
• Company-paid sales training
• Additional Culligan Corporate Subject Matter Expert training offered
• Culligan seeks an individual experienced in customer-focused positions to act as an Operations Manager . This position reports to the dealership's general manager and is responsible for managing all service, route, and warehouse personnel. The Operations Manager will implement policies, procedures, and systems to ensure efficient and effective customer service that exceeds the customer's expectations.

Supervise daily operations for Service Technicians, Route Drivers, and Warehouse Staff
Manage efficient routing of deliveries and service calls
Consistently administer company policies and procedures within the branch
Maintain performance standards for call-backs, stops per day, and overall productivity
Coach and counsel employees and address performance issues in a timely manner
Respond promptly to all customer inquiries, including any negative customer situations
Complete basic installation and removal of water treatment equipment
Manage, maintain, and secure equipment inventory and supplies
3-5 years of front-line supervisory or management experience

• Water treatment experience or plumbing background preferred
• Working knowledge of Microsoft Office programs, specifically Excel, Outlook, and Word
• Valid driver’s license and all state-mandated special motor vehicle operations certificates
• Strong communication and customer service skills

As the world’s leading water experts, we are dedicated to delivering high-quality water solutions to residential, commercial, and industrial customers. Headquartered in Rosemont, Illinois, Culligan International offers technologically advanced, state-of-the-art water filtration products, including water softeners, water filtration systems, industrial water treatment solutions, drinking water systems, and whole-house filtration systems.