Direct Care Support Professional / Flexible Weekend hours

LocationColumbus, OHWe are hiring for Weekend shift 8AM-5PM and another role potential for PRN.The Residential Coach (RC) provides victim-centered and trauma-informed direct services to survivors of human trafficking within a safe house setting. The RC manages the day-to-day activities in the residential program, helps clients manage calendars and schedules; and assists with daily routines, life-skills training, case management scheduling, and guides participants in programming activities. The RC is part of a multi-disciplinary team providing trauma-informed direct care services and works under the leadership of the Residential Manager.**Responsibilities:*** Foster a healthy, safe community living environment* Assist clients in managing a busy daily program schedule* Address and respond to individual client needs* Help clients manage and attend all service provider, legal, and healthcare appointments* Assist clients with all onboarding and learning program guidelines* Daily transportation to the Learning Center, to appointments, and other errands related to programming* Assess and respond to resident crises and conflicts* Follow procedures for documenting client incidents and requests* Assess and manage emergencies according to Her Song's emergency protocol* Monitor the safety and security of the house, including the operation of the alarm system* Participate in the ongoing development of policies and procedures, safety and emergency protocols* Perform various administrative tasks related to documentation, scheduling, and reporting* Updating and documenting client information in the case management software system* Complete all assigned tasks as directed by Residential Manager* Participate in scheduled house meetings that occur during the shift, participate in conference calls, mandatory trainings, monthly residential staff meetings* Provide program support through daily implementation of all residential policies, procedures, and protocols according to Her Song values and operational manuals* Ensure a safe environment for healing by monitoring safety and security systems to minimize risk* Share client care duties as needed including meeting emergency needs or supporting transportation needs at times**Qualifications:*** Minimum of 1 year related experience* Mature, flexible, calm, supportive, and resilient with a positive outlook* Organized, able to handle administrative duties* Highly trainable on how to work with clients in a trauma-responsive way* Have a deep commitment to the empowerment of the residents* Ability to work both independently and in a team environment* Excellent communication skills, both oral and written* Proficient computer skills* Knowledge of and experience in supportive or peer counseling, crisis intervention, and conflict resolution techniques* Ability and willingness to de-escalate and provide intervention or help resolve disputes* Ability to steward sensitive confidential information well and demonstrate a commitment to client-centered practices* Ability to maintain a positive, cooperative, and professional attitude at all times and in interactions with other volunteers, staff, and residents* Clean driving record up to three years

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