Insurance Billing Professional

Insurance Associates support the management and oversight of insurance processes within Servicing to ensure compliance with investor, regulatory, and company requirements. Responsibilities include coordinating with the third-party insurance vendor, monitoring insurance coverage and loss claims activity, resolving exceptions and escalations, performing daily financial transactions, and maintaining accurate servicing records.

Perform daily insurance servicing functions within the MSP system, including monitoring coverage, updating insurance information, and maintaining accurate loan documentation

Coordinate with the third-party insurance vendor to address discrepancies, monitor coverage, and ensure vendor performance and service standards are met

Research and resolve insurance-related exceptions and escalations by coordinating with internal departments, vendors, agents, and carriers

Monitor insurance policies to ensure continuous, accurate, and compliant coverage, including review of mortgagee clauses and policy details

Monitor and manage insurance loss claims, including tracking claim activity, identifying exceptions, and escalating issues as needed

Review and manage policy cancellations and lender‑placed insurance (LPI), including processing cancellations and validating refunds

Process and reconcile daily financial transactions, including insurance premium refunds, LPI refunds, and fund transfers

Investigate and resolve discrepancies related to insurance billing, coverage, payments, claims, and vendor processing

Maintain accurate records and documentation of insurance activity within servicing systems to ensure compliance with company policies and investor guidelines

Assist with internal and external audits by gathering documentation, reviewing insurance records, and responding to audit requests

Proficiency in Microsoft Office applications, including Excel, Word, and Outlook

Background in mortgage servicing, insurance processing, or escrow management

Understanding of insurance tracking, loss claims, and LPI processes

Review and adhere to policies and guidelines contained within the Employee Handbook, including privacy and information security guidelines.

Act within delegated authorities and adheres to applicable policy and procedures associated with such authorities.

Contribute to establishing a respectful workplace where diversity is critical to innovation and growth.

Partner with your management team to understand performance expectations and measurements. Realize team synergies through networking and partnerships across PRMI.

Maintain a high standard of customer care while actively listening to customers in an effort to understand their views and needs. Perform quality work within deadlines.

Each employee must be able to communicate clearly and effectively, utilize a computer, maintain a work schedule, and effectively perform in an office setting. To maintain and ensure secure privacy of borrower (and other protected) information, an essential function of this job may require physical attendance in a defined office space (i.e. branch or corporate office location). Employment with PRMI requires compliance with and adherence to all applicable mortgage and fair lending laws and regulations as well as PRMI policies. I also understand that I am at‑will employee and that this job description does not constitute a contract of employment.

J-18808-Ljbffr Primary Residential Mortgage Inc