Head of Operations, Managed Transportation

Echo Global Logistics is a leading provider of technology-enabled transportation management services. As a third-party logistics provider, we simplify transportation management for our clients and carriers, handling crucial tasks so they can focus on what they do best. From coast to coast, dock to dock, and across all major transportation modes, Echo connects businesses that need to ship their products with carriers who transport goods quickly, securely, and cost-effectively.
As an MT Operations Manager, your responsibilities will include:
Operations :

Strategically plan and manage logistics, transportation, and customer service for Enterprise clients.
Build relationships with Clients through constant contact and advocacy by offering advice, solutions, and proactive issue management.
Lead continuous improvement initiatives with clients.
Monitor, improve and report upon key performance indicators including financial performance of accounts and team productivity.
Conduct market research to proactively communicate industry trends that will impact a client's business.
Management:

Identify and develop talent through coaching, mentoring and performance management
Provide operational excellence by training, developing, and managing your team on a daily basis.
The Operations Manager position is well-suited for you if you are:

Communicating with client on higher level goals/initiatives to help service their business needs.
Being able to celebrate big wins for team/clients when it comes to operations.
Bachelor's degree or similar work experience
~A proven track record of continuous process improvement for clients

Medical, Dental, Vision, Disability, Life Insurance, and 401K
Hybrid work schedule
This job operates in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.
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