Sr Manager, Baggage Operations, Phoenix PHX

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you’ll love this job Responsible for providing leadership and problem‑solving focus to baggage performance in a complex hub environment. This job is a member of the Airports Team within the Customer Experience group. What you’ll do As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non‑essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. Senior Manager Baggage Operations is responsible for baggage performance for the hub within their span of care. Leads and develops a team of operational baggage leaders, including but not limited to daily oversight, counseling, performance reviews, and training. Engages with frontline employees as an advocate of our team members and forward‑looking initiatives and creating inclusive opportunities to bring teams and people together. Evaluates, recommends and implements new processes to improve performance and maximize efficiency. Analyzes data from multiple sources and identifies needs and opportunities for improvements to mitigate failures. Responsible for oversight and leading program development regarding technology and tools associated with baggage processes. Optimizes manpower, equipment, facilities and funds for Customer Operations to maximize baggage performance. Demonstrates and cultivates collaborative relationships across all work groups and teams, including to government partners such as CBP and TSA. Collaborates with other departments to improve station baggage performance. Establishes workable set of quality controls, regulatory agencies, other stations and staff groups. Monitors and develops performance metrics to enhance sustainable delivery of baggage performance. All you’ll need for success Minimum Qualifications‑ Education & Prior Job Experience Bachelor’s degree or equivalent work experience/training. 7+ years experience. Must be able to hold an Airport SIDA badge including Customs clearance. Thorough understanding of the budget process, headcount and staffing. Demonstrated proficiency in identifying areas for improvement in a large‑scale operation, and ability to advocate and manage change. Preferred Qualifications‑ Education & Prior Job Experience Experience managing large teams and operational leaders. Experience working in a hub operation. Skills, Licenses & Certifications Strong leadership skills. Ability to analyze data for trends and performance opportunities. Strong interpersonal, communication and PC skills. Ability to manage management, non‑management, and contract labor work groups. Ability to concurrently handle multiple responsibilities. Knowledge of Microsoft Office to include Word, Excel and PowerPoint. What you’ll get Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need. 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more. EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising. #J-18808-Ljbffr American Airlines