Head of Operations & Business Management

PING, Inc is seeking a Customization Operations Manager that will be responsible for owning the end-to-end operations that enables customized soft goods to be manufactured accurately, efficiently, and at scale with PING’s onsite manufacturing operations. This role will provide clear ownership of customization workflows, capacity planning, prioritization, and execution, ensuring alignment between sales demand, customization preparation, and manufacturing throughput. relocation assistance will be provided.

To be the unquestioned leader in innovation, design, service and quality while providing an enjoyable environment for employees, and relocation them to fulfill their potential.

Robust wellness program with cash incentives

Flexible time off

Define and document process ownership, handoffs, and accountability across Sales, Customization Coordinators, and Process Engineering through comprehensive process flow mapping.

Develop common language and business process structure to ensure customization requests are prioritized, scheduled, and executed in alignment with manufacturing capacity.

Facilitate capacity planning for embroidery and customization operations, including workload balancing and resource utilization.

Identify operational bottlenecks and lead initiatives to improve throughput, consistency, and scalability using a digitizing software, and Ping’s integrated software.

Reduce rework errors through clear process design, error proofing, and continuous improvement.

Serve as primary point of contact between Operations, Manufacturing Engineering, Soft Goods, Sales, Marketing, Supply Chain and IS/IT for all soft goods customization efforts.

Troubleshoot technical issues and train staff as needed.

Bachelor’s degree from a properly accredited college or university, plus a minimum five years’ in manufacturing operations, customization, product operations, or project management; Demonstrated ability to effectively lead, manage and participate in cross-disciplinary business meetings and training sessions.

Strong organization, time management and recordkeeping skills.

Demonstrated ability to work on multiple projects simultaneously and keep up with the administrative requirements of the position.

Possess an advanced level of computer literacy in Wilcom, Corel Draw and Microsoft Office: Teams, Outlook, Word, Excel, PowerPoint.

Proficiency with new design, digitizing, and manufacturing software.

Familiar with PING product line, the game of golf and the golf industry.

Please do not apply for this role if at any time (now if in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT, etc.).

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